What are the responsibilities and job description for the Implementation Project Manager position at MSCCN?
DEPARTMENT Client Services REPORTING TO Director of Client Services JOB TYPE Full-time employee LOCATION Salt Lake City, UT 84111 COMPENSATION Depending on experience, education, and certications BENEFITS Health, vision, and dental insurance, 401(k), holiday and PTO JOB DESCRIPTION Focus on conguring Samaritan's proprietary volunteer management system (VMS). Oversee tasks, ensuring the project adheres to scope, budget, and time frame guidelines. Eective management of new customer onboarding and post-sales cycle. Manage / perform day-to-day client onboarding activities (consultation, business / system analysis, system / integration conguration, project management, and training) as the leader of the implementation team, while acting as the direct contact with the client. The ability to juggle multiple duties in an organized manner is critical for success. DUTIES AND RESPONSIBILITIES The ability to design, congure, and implement Samaritan's VMS solution Host on-going implementation meetings Timely delivery of schedules and requirements to / from the customer Manage client deliverables along with internal developmental milestones The ability to manage multiple projects at once Coordinate and work with extended team members to meet customer needs Work closely with customers to ensure their continued satisfaction Facilitate the transition into Support and Account Management upon the conclusion of implementation. SKILLS / EXPERIENCE AND COMPETENCIES Ability to learn to communicate and demonstrate company and product benets and best practices Basic HTML / CSS Excellent attention to detail and commitment to both accuracy and quality Excellent interpersonal and verbal communication skills to create harmonious and ecient cooperation to meet client needs Excellent and creative problem-solving skills Emotional Intelligence & Flexibility Excellent time management and organizational skills An understanding of project management philosophies, including Agile / Lean Principles An understanding of process improvement, change management 3 years of experience in a similar position Bachelor's degree or equivalent experience Experience in the software industry, familiarity with the SaaS model, and databases Must be a self-starter and able to work in a rapidly expanding and changing environment SECURITY ROLES AND RESPONSIBILITIES All employees are required to adhere to Samaritan's security policies, as well as learn and maintain a high standard of information systems security hygiene. Samaritan is a small software rm located in Salt Lake City, Utah. We provide customized volunteer management solutions to a wide variety of clients in health care, government, and non-prot sectors. Samaritan is an equal opportunity employer. Samaritan promotes a culture of agreements, accountability, and respect. We are seeking team members who will be an asset to our culture.
