What are the responsibilities and job description for the Public Safety Officer position at MSCCN?
Work where every moment matters. Every day, over 35,000 Hartford HealthCare colleagues come to work with one thing in common : Pride in what we do, knowing every moment matters here. We invite you to become part of Connecticut's most comprehensive healthcare network. Work where every moment matters. Every day, over 35,000 Hartford HealthCare colleagues come to work with one thing in common : Pride in what we do, knowing every moment matters here. We invite you to become part of Connecticut's most comprehensive healthcare network. The HHC Neighborhood Health program began in 2021 with the vision of bringing healthcare to all in need. Currently, these sites include soup kitchens, shelters, congregate housing and apartment complexes and senior centers. The program is currently a 'bricks and mortar' operation necessitating the set up and breakdown of the equipment and supplies necessary to operate the clinics within designated sites. The future of NBHC plans to offer more direct street medicine with teams both on foot and using outreach vehicles to meet people where they are in tents, encampments, on doorsteps, etc. The Neighborhood Health Public Safety Officer provides professional safety and security services to ensure a safe environment for the Neighborhood Health clinics, the team and the community. Responsibilities include but, are not limited to the following : Monitors clinic site and / or community outreach to identify suspicious activity, behavior, safety concerns and mitigates risks. Assists Medical Staff as requested (combative patients, unruly patients, stand-by and controlling a situation). Immersed in the community engaging with people in their neighborhoods Assist with breaking down stigmas by promoting positive dialogue between people experiencing homelessness and psychosocial issues and the medical community. Provides a timely response and takes appropriate actions to potential / actual security threats. Prepares detailed reports of all incidents and security issues. Job Summary Public Safety Officers serve as front line guardians to the Hartford HealthCare Community by providing customer service and ensuring our environments are safe, secure and more prepared for all of our patients, visitors, colleagues, clinicians and physicians. Public Safety Officers are equipped to prevent hazardous situations with their presence, respond and manage hazardous and emergency situations and provide support and resources when situations are successfully managed. Provides professional, customer service focused assistance to the HHC Community including patients, visitors, families, colleagues, clinicians, physicians, and the first responder community, among others. Patrols and rounds facility to identify concerning activity, safety concerns or other problems. May be assigned to fixed areas to check credentials, provide information or directions. When assigned to mobile patrols, operates vehicles in a safe manner complying with all traffic and safety rules. Provides a timely response, uses problem solving to take appropriate action to manage and investigate security incidents and hazards. Maintain current knowledge of instructions, policies and procedures and performs work in accordance with these guidelines. Shares information with other Public Safety Officers, maintains accurate activity logs and completes reports and documentation. Partners with law enforcement and other first responders when circumstances warrant. Informs supervisor or other leadership of unusual situations and request additional assistance as needed. Completes other duties as assigned. One (1) year of relevant experience (public safety, corrections, emergency medical services, military) / required / . High school diploma / GED required Valid driver's license / required / Valid CT Guard Card / required / Ability to read, write, speak and understand English / required / Two (2) years of relevant experience / preferred / Basic First Aid and CPR / preferred / Crisis Prevention Institute (CPI) / preferred / Management of Aggressive Behaviors (MOAB) / preferred / Multilingual / preferred / Ability to exercise discretion and use good judgment to perform duties promptly and consistently with little direction based on the current circumstances. Focused on providing an exceptional experience to our patients, customers, staff, organizations, and internal and external partners. Ability to analyze and solve a variety of difficult situations, problem events, emergencies. Attention to detail and ability to handle tasks independently. Basic to intermediate computer and technology skills, electronic tools and resources. We take great care of careers. With locations around the state, Hartford HealthCare offers exciting opportunities for career development and growth. Here, you are part of an organization on the cutting edge - helping to bring new technologies, breakthrough treatments and community education to countless men, women and children. We know that a thriving organization starts with thriving employees we provide a competitive benefits program designed to ensure work / life balance. Every moment matters. And this is your moment. Job : Public Safety and Security Organization : Hartford HealthCare Corp. Title : Public Safety Officer Location : Connecticut-Hartford-80 Seymour Street (10008) Requisition ID : 25151434
