Victim Advocate (Administrative Specialist III)

This is aposition-specific recruitmentand is open to anyone who meets the minimum and selective qualifications listed below. The resulting list of eligible candidates will be used to fill this Maryland Transportation Authority (MDTA) position / function only. All interested persons will need to re-apply for any future recruitment conducted for this classification. The Maryland Transportation Authority (MDTA) owns, operates, and maintains eight major toll facilities comprised of four bridges, two tunnels, and two turnpikes, across the State of Maryland. For over 50 years, the MDTA has provided Maryland's citizens and visitors with safe, secure and convenient transportation facilities. We are committed to quality and excellence in customer service, and we rely on our organization's values, traditions and - most importantly - our employees to achieve these goals. Nature of Work : The Internal Affairs Victim Advocate is a dual functional position providing administrative support and victim advocacy services for the Internal Affairs Unit (IAU) for the MDTA Police Headquarters. This position will support the IAU staff by providing administrative functions to ensure the efficient operation of the office. As a Victim Advocate, the incumbent in this position will assist IAU investigators in investigating employee misconduct. Duties of this position include, but are not limited to, the following : Provides direct administrative assistance to IAU staff while exercising judgment, independent initiative, and extensive knowledge of policies, rules, regulations, and workflow of the MDTA Police; Serves as an intermediary for the IAU Commander by providing direct information, assistance, and guidance to complainants as a Victim Advocate; Provides information and explanation to complainants regarding the administrative investigation process, charging committee, and trial board process; Uses knowledge of agency policy, rules, and regulations, as well as independent initiative and judgment to screen complaints against agency policy; Maintains constant contact with the internal affairs board members to ensure proper case flow and processing; Maintains IAU citizen-accessible database and independently assures sensitive information collected from the IAU is accurately compiled and maintained in the IAPro, Blue Team, and Public Portal computer database; Monitors telephone calls and other inquiries to the IAU; Determines reasons for inquiry, answers the inquiry independently, or make a referral to a proper IAU staff member; Processes all requests for IAU records and maintains disclosure log within IAPro to monitor each request; Assists with audits, annual and statistical reports based on analyzed data from IAPro database;and Reviews all disciplinary actions issues, reporting the findings directly to the IAU Commander or Assistant Commander in their absence. Employees in this position will report directly to theCommander of the Internal Affairs Unit. The current vacancy is located in Anne Arundel County, MD. Hybrid telework schedules may be available for this position. MDTA employees are offered a generous benefits package including a minimum of 11 paid holidays, a minimum of 27 days of leave annually (personal, vacation, and sick), access to the State Pension System, deferred compensation plans, excellent health, dental, and vision plans, and more May be prorated based on start date.