What are the responsibilities and job description for the Application Support Engineer position at MSCI Inc.?
Your Team Responsibilities
The Application Management team provides Tier 2 operational technical support to proprietary MSCI Risk and Portfolio Analytics Products; namely RiskManager, Managed Services, WealthBench, etc. and is responsible for the specification, delivery, stability, performance, and support for all hosted applications. Team works in strong collaboration with our Tier 1 technical services, operations, and client support teams as well as Infrastrucutre, Development, and Business teams to support and maintain client facing applications.
Your Key Ressponsibilities
- Plan, specify, document and deploy financial software applications to our ASP on heterogeneous systems including both Windows and Linux
- Collaborate with development and software testing teams throughout the release process.
- Analyze release and deployment processes to identify key areas for automation and optimization.
- Identify opportunities for optimizing system performance through changes in configuration or suggestions for development.
- Coordinate and schedule work amongst team members
- Provide metrics to highlight where and how time is spent
Your skills and experience that will help you excel
- BS (Bachelor of Science in MIS, IT, Computers, or Electronics)
- 1 Years of experience in a related field
- SQL skills (SQL and/or ORACLE environments)
- Experience in any of or combination of the following
- Creating product Non-Functional Requirements
- Supporting production environments
- Support activities with scripting tasks (Python, PowerShell, Bash)
- Experience with Tomcat and/or Apache
- Software development and/or support (JAVA/SCALA preferred, C# is OK)
- Network and/or Application troubleshooting
- Windows and/or Linux support
- Multi-talented person with proven troubleshooting skills and ability to work on multiple abstraction layers
- Quick learner and team player
- Excellent communication skills, both oral and written
About MSCI
What we offer you
- Transparent compensation schemes and comprehensive employee benefits, tailored to your location, ensuring your financial security, health, and overall wellbeing.
- Flexible working arrangements, advanced technology, and collaborative workspaces.
- A culture of high performance and innovation where we experiment with new ideas and take responsibility for achieving results.
- A global network of talented colleagues, who inspire, support, and share their expertise to innovate and deliver for our clients.
- Global Orientation program to kickstart your journey, followed by access to our Learning@MSCI platform, LinkedIn Learning Pro and tailored learning opportunities for ongoing skills development.
- Multi-directional career paths that offer professional growth and development through new challenges, internal mobility and expanded roles.
- We actively nurture an environment that builds a sense of inclusion belonging and connection, including eight Employee Resource Groups. All Abilities, Asian Support Network, Black Leadership Network, Climate Action Network, Hola! MSCI, Pride & Allies, Women in Tech, and Women’s Leadership Forum.
At MSCI we are passionate about what we do, and we are inspired by our purpose – to power better investment decisions. You’ll be part of an industry-leading network of creative, curious, and entrepreneurial pioneers. This is a space where you can challenge yourself, set new standards and perform beyond expectations for yourself, our clients, and our industry.
MSCI is a leading provider of critical decision support tools and services for the global investment community. With over 50 years of expertise in research, data, and technology, we power better investment decisions by enabling clients to understand and analyze key drivers of risk and return and confidently build more effective portfolios. We create industry-leading research-enhanced solutions that clients use to gain insight into and improve transparency across the investment process.
MSCI Inc. is an equal opportunity employer. It is the policy of the firm to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, creed, age, sex, gender, gender identity, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy (including unlawful discrimination on the basis of a legally protected parental leave), veteran status, or any other characteristic protected by law. MSCI is also committed to working with and providing reasonable accommodations to individuals with disabilities. If you are an individual with a disability and would like to request a reasonable accommodation for any part of the application process, please email Disability.Assistance@msci.com and indicate the specifics of the assistance needed. Please note, this e-mail is intended only for individuals who are requesting a reasonable workplace accommodation; it is not intended for other inquiries.
To all recruitment agencies
MSCI does not accept unsolicited CVs/Resumes. Please do not forward CVs/Resumes to any MSCI employee, location, or website. MSCI is not responsible for any fees related to unsolicited CVs/Resumes.
Note on recruitment scams
We are aware of recruitment scams where fraudsters impersonating MSCI personnel may try and elicit personal information from job seekers. Read our full note on careers.msci.com
