What are the responsibilities and job description for the Customer Experience Specialist position at MSH?
The Customer Experience Specialist plays a vital role in delivering exceptional customer service while supporting key operational processes. This role requires prompt and courteous responses to customer inquiries and requests, ensuring their needs are met with professionalism and efficiency. A strong attention to detail and follow-through is essential to guarantee tasks are completed thoroughly. Additionally, Customer Experience Specialists must possess effective problem-solving skills to generate accurate and timely reports that support business operations, consistently maintaining precision and reliability in all responsibilities.
Responsibilities :
- Display a positive attitude and willingness to work with others and assist our customers.
- Answer calls and emails addressing customer inquiries, account issues and general information.
- Provide an exceptional experience to every customer, every time.
- Manage account activations, updates, and cancellations, ensuring contract validity, making adjustments as needed.
- Process customer portal requests, ensuring timely communication with the customer, sales, and operations.
- Support pricing and contract adjustments, ensuring accurate records and proper rate changes.
- Assist with invoice reconciliation, ensuring proper billing based on receipts and contractual terms.
- Create and maintain credit hold reports for various customer types, ensuring accurate communication with sales and management.
- Other duties as assigned.
Qualifications :
Employee Expectations :
