What are the responsibilities and job description for the Customer Service Representative (CSR) position at MSi Corp?
Summary : The Customer Service Representative (CSR) is responsible for working with customers face to face and helping with product selection.
Work Hours : Monday to Friday from 08 : 00 AM to 05 : 00 PM, 3 Saturday a month from 09 : 00 AM to 01 : 00 PM
Seniority Level : Entry Level
Employment Type : Full-time
Compensation : This hourly, non-exempt position pays from $18 to $21 per hour, with overtime compensated at 1.5 times the base rate. New hires usually earn between $51,940 and $68,305 annually, or more, depending on experience, overtime hours, and bonuses.
To perform this job successfully, the individual must be able to complete the following essential duties and responsibilities :
- Ensure effective and efficient handling of customer transactions.
- Accurately record and maintain customer contact information and details.
- Build and maintain strong customer relationships on behalf of the company.
- Handle inbound sales calls and initiate outbound sales calls as necessary.
- Consistently follow up on commitments made to customers in a timely manner.
- Monitor stock levels to facilitate effective handling of customer orders.
- Assist customers in determining their order requirements and needed services.
- Appropriately identify and escalate any customer issues as they arise.
- Provide price quotes, credit terms, and process sales orders accurately.
- Process sales transactions and handle payments accurately and efficiently.
- Coordinate trucking and delivery of materials to customers based on delivery schedules.
- Create shipping orders and packing lists as needed.
- Address any customer issues that may arise during the delivery process.
- Provide support to the Sales Representatives as needed.
- Demonstrate a customer-focused approach, effective collaboration, and clear communication within the team.
- Maintain up-to-date knowledge of company products and services.
- Perform any additional duties as required or requested.
Additionally the candidate must meet the following Education and / or Experience requirements :
This role has the following physical demands :
Benefits : MSI offers a comprehensive benefits package that includes :
About MSI : Founded in 1975, MSI is a leading supplier of flooring tile , countertops , wall and backsplash tile and hardscaping surfaces products in North America. Headquartered in Orange, California, MSI also maintains over 50 state-of-the-art showroom and distribution centers across the U.S. and Canada. MSI's product line includes an extensive offering of Granite , Quartz , Porcelain , Luxury Vinyl flooring , Slate , Marble , Travertine , Sandstone , Limestone , Quartzite , onyx , stacked stone and pavers imported from over 36 countries on six continents.
Over the years, MSI has been the recipient of many prestigious awards including :
MSI is an equal opportunity employer that celebrates diversity and fosters inclusion and belonging for all employees. We provide a work environment that allows all employees to do their best work, free from all forms of discrimination. No employee or applicant will be discriminated against on the basis of race, ethnicity, age, sex, gender identity or expression, sexual orientation, citizenship status, military status, religion, disability status, or any other legally protected group. MSI provides reasonable accommodations for all employees and applicants. If you believe you require an accommodation, please speak with your recruiter or a member of our HR team.
Salary : $51,940 - $68,305
