What are the responsibilities and job description for the Client Service Representative position at MSI Credit Solutions?
MSI Credit Solutions is growing and looking to add to our Client Services team. Come join one of Dallas’ Best Places to Work. We provide ongoing training and their is room for advancement opportunities. MSI Credit Solutions goal is to create a thriving, inclusive and diverse team where people love their work and working together. We believe that diversity, equity and inclusion is essential to our purpose of creating a better future. We highly value the uniqueness of every individual at our organization.
Qualifications:
- 2 years of customer service
- Possess strong communication skills and attention to detail
- Proficient in Microsoft Office
- Must possess problem-solving ability
- Must be reliable and punctual
- Have a positive and driven attitude
- Experience with CRM systems and best practices
- Ability to work under pressure
- Ability to multi-task, strong time management
- Bilingual is a Plus
Responsibilities:
- Handling 40 inbound calls daily
- Interacting with customers in a friendly and professional manner
- Keep record of customer interactions, including inquiries, complaints, and feedback, as this information may be used for analysis and to improve client services
- Uploading documents to client files
- Evaluating Credit Reports, and advising clients on ways to improve credit scores
- Provide accurate and timely information
- Resolving customer complaints and inquiries regarding billing
- Maintain a high level of client satisfaction thus to maintain client retention
- Asking for referrals and reviews
- Meeting or exceeding weekly and monthly performance goals
- Transferring calls internally to existing departments
What we offer:
- Pay: Hourly
- Weekly Pay & Monthly Bonuses
- Free credit repair (Provided after 90 days of employment)
- Medical insurance, Dental insurance and Free Life insurance
- Vacation and paid sick time is available after 90 days of employment
- Advancement Opportunities
- Maternity and Paternity leave
Our facilities:
- Covered parking
- Onsite we have a free fitness gym, deli, restaurant and a hotel
Call our recruiting department for immediate consideration or send a updated resume.
