What are the responsibilities and job description for the Customer Success Manager position at MSI Data LLC?
Description
The Customer Success Manager acts as a customer advocate and trusted advisor who will engage departments throughout MSI to maintain customer retention, customer satisfaction, and build customer loyalty. As a Customer Success Manager you will be responsible for a speci?c set of low touch accounts. Through partnership and collaboration, you will coach customers to achieve their business goals and maximize value from their investment. The Customer Success Manager will be an expert in our software and services. You will interact with customers daily to develop strong relationships, drive adoption, ensure on time payments, and secure renewals. Ultimately the Customer Success Manager is responsible for ensuring client success for their assigned touch point accounts.
Requirements
- Experienced Minimum of 2 years of experience in Customer Success/Account Management/Program Management/Project Management role for a software company. Bachelor's Degree preferred
- You have experience working through challenging technical issues and can successfully communicate with leveraged support, engineering, or development teams to solve customer issues.
- Excellent interpersonal, written/verbal communication, analytical and organizational skills.
- Strong time-management skills and abilities to communicate deadlines and dependencies. You have a thorough understanding of an organization’s structure and procurement process. You can quickly recognize when growth conversations are needed.
- Excellent Communicator. You are an e?ective communicator, can ‘translate’ between technical and non-technical teams, and can empathetically communicate a customer’s pain to internal support teams.
- Passionate. You are passionate about helping your customers maximize the bene?ts of Service Pro and understand the importance of success to the account and the individual.
- Energetic and Creative. Energy and enthusiasm are your hallmarks; you love the creative process and think outside-the-box, wowing people with your interesting angles and quality work.
- Resilient. Never satis?ed with ‘no’ for an answer; you’re able to withstand and recover quickly from di?cult situations.
- Proactive self-starter with a record of producing results with minimal direction
- Curious. You are steadfast and will actively investigate, pursue, and tackle a challenge to the bene?t of your customer.