What are the responsibilities and job description for the Order Process Coordinator position at MSI Metro Sales Inc?
MSI Metro Sales Inc. is a Document Solutions and Managed IT Services provider. MSI Metro Sales Inc. has proven itself as a leading business solutions provider. While we remain solid in our core values, we are experiencing a rapid yet exciting growth like never before. Whether you're a customer with a single machine or large enterprise with a networked fleet of systems, MSI Metro Sales Inc. provides technology, products, supplies, services and consultative know-how to help you achieve your business goals.
MSI Metro Sales Inc. is seeking an Order Process Coordinator at our Burnsville office. This is a vital position that gets to work with and communicates to all departments within the company. This position is responsible for the front-end processing of sales orders and helping to facilitate getting the proper equipment delivered to the right place at the right time. To accomplish this, this position requires setting up equipment sales orders in our software system (E-automate), effectively communicating order status to sales representative, answering sales representative questions, and also communicating with our warehouse, accounting, and service department staff. This position will also be expected to learn and backup both the Scheduling Coordinator position and the Order Edit position as well as help maintain accuracy in our equipment product book.
Working Conditions: Hybrid, Monday’s and Friday’s work from home and Tuesday through Thursday will be in office.
What You Will Do:
- Setup equipment orders in the system.
- Answer phone calls and emails effectively and in a timely manner.
- Communicate status of sales orders and other necessary information to all necessary parties.
- Manage the Backorder/SAS/Rmap list daily.
- Complete training on and assist with the "order edit" position when that position needs extra help.
- Become a viable backup to the "Scheduling Coordinator" position and assist if necessary.
- Assist in the management of our equipment product book.
- Complete team projects.
Qualifications:
- Four-year college degree or equivalent experience required.
- Knowledge and use of excellent customer service skills.
- Thorough knowledge of Microsoft Office software including Outlook, Word, and Excel.
- Ability to multi task with minimal errors and be flexible with daily assignments.
- Ability to use both verbal and written communication.
- Must possess a positive "Can do" attitude.
- Ability to work in a team environment with many different personality types.
- Ability to identify and solve problems effectively.
- Ability to work under the pressure of daily deadlines.
- Must be Detail oriented.
What We Offer:
- Paid Time off
- Medical Insurance
- Dental Insurance
- Generous 401K and Profit Sharing
- Employee Stock Ownership Plan (ESOP)
- Life Insurance
- Student Loan Repayment Plan (SLRP)
Metro Sales Vision:
We firmly believe that our employees drive the success of the company. With success in mind as the ultimate goal, we strive to create and provide an environment that offers challenging, stimulating and financially rewarding opportunities. Join us and discover a work experience where diverse ideas are met with enthusiasm, and where you can learn and grow to your full potential. We're looking for individuals who enjoy the entrepreneurial thrill of invention and who enjoy working as a team to create a satisfying outcome for our customers.
At Metro Sales, we celebrate our differences and are an Equal Opportunity Employer. We will not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or other protected status.
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