What are the responsibilities and job description for the Senior Benefits Specialist position at MSI Recruiting?
POSITION SCOPE AND ORGANIZATIONAL IMPACT
Our Senior Benefits Specialist will play a crucial role in ensuring the effective administration and utilization of employee benefit programs with a focus on end user support. This position requires a combination of expertise in benefits administration, excellent communication skills, and a commitment to enhancing employee well-being through comprehensive support for benefit plans, enrollments, communications, and wellness initiatives.
ESSENTIAL JOB DUTIES AND RESPONSIBILITIES
- Act as primary point of contact for employee benefit inquiries, providing guidance and support, and escalating issues to internal stakeholders and/or carriers as needed
- Partner with Benefits team in the day-to-day administration of a company benefit plans, including, but not limited to, health insurance, retirement plans, and other voluntary benefits
- Ensure compliance with regulatory, benefit plan, and Company policy requirements
- Process qualified medical support orders (QMSCO), qualifying life events, and other employee-specific, benefit-related transactions in Workday
- Assist in reconciling and processing insurance invoices and integration issues
- Resolve and redirect Help Desk tickets in accordance with established service level agreements (SLAs)
- Provide timely and accurate information to employees regarding claim inquiries, policy clarifications, COBRA, and dispute resolutions
- Partner with Benefits team to facilitate, and continuously improve, the benefits portion of new hire orientation and the onboarding experience for new hires
- Assist with enrolling new hires, employees undergoing qualifying life events, and all employees during annual open enrollment
- Support employees, their supervisors, and the broader HR team on LOA administration by managing documentation, educating on regulations and Company policy, and following up with employees as needed
- Manage reintegration process for employees returning from LOA, in partnership with broader HR team and supervisors
- Advises managers and employees on concurrent LOA types, Company paid time off, worker’s compensation, and disability benefits
- Preserves confidentiality of employee medical documentation and files
- Maintains knowledge of all applicable leave and accommodation laws
- Collaborate with wellness vendors and internal stakeholders to manage comprehensive wellness programs
- Promote, track, and continuously improve employee engagement in wellness programs
- Manage annual Wellness budget and reimbursements
- Assist in the development and execution of benefit and wellness communications
- Provide exceptional customer service to internal and external partners
- Perform other duties as assigned
EDUCATION AND WORK EXPERIENCE
- Bachelor's degree in Human Resources, Business Administration, or a related field
- 5-7 years of experience in benefits, wellness, and end user support
- Strong knowledge of employee benefit plans, regulations, and industry best practices
- Bilingual (English & Spanish) preferred
- Proficiency in Excel require
- Excellent communication and interpersonal skills
- Experience with Workday or similar HRIS systems is a plus
