What are the responsibilities and job description for the Client Service Associate - Entry Level position at MSI?
We are a forward-thinking event marketing firm dedicated to creating impactful and unforgettable experiences for our clients and their audiences. With a strong reputation for excellence, we deliver top-tier service that fosters lasting connections. We’re seeking a Client Service Associate to join our team, ensuring every client interaction is seamless and every event is executed flawlessly.
As a Client Service Associate, you will be the face of our organization, providing exceptional support to both clients and event attendees. You will build strong relationships, address inquiries, and ensure flawless event execution. Your contributions will directly impact the success of our events and the satisfaction of our clients.
Key Responsibilities:
- Serve as the primary point of contact for client inquiries, delivering timely, accurate, and professional information.
- Cultivate and maintain strong client relationships by understanding their needs and working to exceed their expectations.
- Provide on-site assistance for event attendees, addressing questions related to event details, registration, and general inquiries.
- Promptly address and resolve any client or attendee concerns with professionalism and care.
- Collaborate with event coordination and marketing teams to ensure smooth event execution.
- Keep clients and attendees updated on event changes, important details, and any adjustments through various communication channels.
- Ensure all interactions reflect the company’s commitment to excellence and customer satisfaction.
What We’re Looking For:
- Exceptional verbal and written communication skills to effectively engage with clients and attendees.
- Strong analytical skills to handle challenges efficiently and professionally.
- A genuine passion for creating positive, memorable experiences for clients and event attendees.
- A caring, solution-oriented approach to resolving concerns and addressing client needs.
- Ability to thrive in a fast-paced, ever-changing environment with shifting priorities.
Why Join Us?
- Collaborative Team Environment: Work alongside a passionate and dynamic team focused on delivering exceptional event experiences.
- Professional Growth: Enjoy opportunities for career advancement and skill development.
- Meaningful Contributions: Help create impactful, memorable experiences for a diverse range of clients and audiences.
- Fast-Paced, Rewarding Work: Be part of an energetic environment that values your contributions and encourages your ideas.
Salary : $38,000 - $56,000
