What are the responsibilities and job description for the Client Service Associate - Entry Level position at MSI?
At MSI, we are a dynamic event marketing firm dedicated to creating memorable experiences that bridge the gap between brands and their audiences. Known for our excellence and innovation, we lead the way in providing impactful event marketing solutions. As we expand our team, we’re excited to seek a Client Service Associate to play a key role in strengthening client relationships and ensuring seamless event execution.
As a Client Service Associate at MSI, you’ll be the primary point of contact for both clients and event attendees, ensuring an exceptional experience from start to finish. Whether answering inquiries or providing on-site support, your commitment to service will be instrumental in building strong client relationships and driving the success of each event.
Key Responsibilities:
- Client Support – Serve as the main contact for client inquiries, providing timely, professional, and accurate responses.
- Relationship Building – Cultivate and maintain lasting relationships with clients, consistently exceeding their expectations.
- On-Site Assistance – Provide on-the-ground support to event attendees, addressing questions about event details, registration, and more.
- Problem Resolution – Address challenges quickly and professionally, ensuring a smooth and stress-free experience for clients and attendees.
- Team Collaboration – Work closely with event coordination and marketing teams to ensure flawless event execution and a seamless experience.
- Communication Management – Keep clients and attendees informed with timely updates about event details, changes, or new information.
- Service Excellence – Uphold MSI's reputation for outstanding service by delivering positive and impactful interactions at every touchpoint.
What We’re Looking For:
- Exceptional Communication – Strong verbal and written communication skills to effectively engage with clients and attendees.
- Problem-Solving – A proactive, solution-driven mindset to address challenges with efficiency and care.
- Customer-Centric Mindset – A passion for creating positive and memorable experiences for clients and event participants.
- Empathy & Professionalism – The ability to handle client concerns with understanding, care, and professionalism.
- Adaptability – Thrive in a fast-paced, ever-evolving environment with shifting priorities.
Why Choose MSI?
- Creative Collaboration – Join a passionate, innovative team shaping the future of event marketing.
- Career Growth – Unlock opportunities for professional development and career advancement.
- Meaningful Impact – Contribute to creating memorable events that resonate with diverse audiences.
- Dynamic Culture – Work in a vibrant, fast-paced environment where your ideas are valued and your contributions are rewarded.
Salary : $38,000 - $56,000
