What are the responsibilities and job description for the Customer Service Representative - Entry Level position at MSI?
We are a top-tier event marketing agency specializing in creating immersive brand experiences that engage audiences and leave a lasting impact. With our dedication to customer engagement, flawless event execution, and service excellence, we are seeking a Customer Service Representative to help us deliver exceptional experiences for both clients and event attendees.
As a Customer Service Representative, you will be the first point of contact for event attendees, ensuring a smooth, enjoyable, and engaging event experience. Your role will involve assisting guests, addressing inquiries, and building strong relationships that enhance our brand’s reputation. If you are a strong communicator, passionate about customer satisfaction, and thrive in dynamic event environments, we’d love to have you on our team!
Key Responsibilities:
- Act as the primary contact for client and attendee inquiries, providing timely and accurate information.
- Build strong client and attendee relationships by delivering top-tier customer service.
- Assist event attendees with registration, event details, and general inquiries.
- Ensure a welcoming and positive atmosphere, enhancing the overall event experience.
- Address and resolve customer concerns professionally, maintaining smooth event operations.
- Collaborate with internal teams to support seamless event execution and resolve any issues.
- Communicate professionally across various channels, including phone, email, and chat.
- Keep clients and attendees updated on event schedules, changes, and key information.
- Work with event coordination and marketing teams to ensure clear communication and smooth operations.
What We’re Looking For:
- Strong verbal and written communication skills with a customer-first mindset.
- Ability to convey information clearly, concisely, and positively.
- Experience in customer service, event coordination, or hospitality (preferred, but not required).
- Quick thinker with the ability to adapt in fast-paced, high-energy event settings.
- Passion for customer engagement, event marketing, and delivering exceptional brand experiences.
- Strong problem-solving skills and empathy to ensure outstanding guest experiences.
Why Join Us?
- Be part of a dynamic, innovative team dedicated to creating memorable event experiences.
- Career growth opportunities in the exciting, fast-paced event marketing industry.
- Work in a collaborative and supportive environment that values excellence and creativity.
- Gain hands-on experience in event marketing, client relations, and customer engagement.
Salary : $38,000 - $56,000
