What are the responsibilities and job description for the Customer Service Representative - Entry Level position at MSI?
We are a dynamic and innovative event marketing firm, specializing in creating unforgettable experiences that leave a lasting impression. We are committed to excellence in every aspect of our work and are currently seeking a dedicated Customer Service Representative to deliver exceptional service to both our clients and event attendees.
As a key member of our team, you will be the face of our company, ensuring top-tier service in every interaction. This role is essential in building lasting relationships, answering inquiries, and ensuring a seamless event experience. If you’re an excellent communicator with a passion for customer satisfaction, we want you to be part of our team!
Key Responsibilities:
- Serve as the primary point of contact for client and attendee inquiries, providing accurate and timely information.
- Foster and maintain strong relationships with clients by exceeding their needs and expectations.
- Assist event attendees with event details, registration, and other general inquiries.
- Ensure a welcoming, positive, and helpful experience that guarantees attendee satisfaction.
- Resolve customer concerns quickly and efficiently to maintain a smooth event experience.
- Collaborate with internal teams to facilitate effective event execution and problem resolution.
- Communicate professionally across multiple channels (phone, email, chat).
- Keep clients and attendees informed of important event updates and changes.
- Work alongside event coordination and marketing teams to ensure seamless communication and event management.
Requirements:
- Excellent verbal and written communication skills.
- Ability to convey information clearly, concisely, and positively.
- Proven track record in resolving customer issues effectively and efficiently.
- Quick thinking and adaptability in fast-paced environments.
- Strong customer-centric approach with a passion for delivering outstanding experiences.
- Empathy and ability to provide supportive, customer-first service.
Why Join Us?
- Be a part of a forward-thinking, dynamic team that is dedicated to creating memorable event experiences.
- Enjoy ample opportunities for career growth and professional development.
- Thrive in a collaborative, supportive work environment that values excellence and innovation.
Salary : $38,000 - $56,000
