What are the responsibilities and job description for the Financial Lines Claims Manager position at MSIG USA?
MSIG USA continues to grow!
Position Overview: We are seeking a skilled and experienced Financial Lines Claims Manager to join our dynamic team. This role is integral to developing and overseeing a growing team while directly engaging with complex claims files. The ideal candidate will be adept in management, personnel development, coverage analysis, claims investigation, drafting reports, financial and reserve management and providing guidance on high-exposure cases. Relationship-building skills with internal and external stakeholders, including brokers, executives, customers and business leaders, are essential.
Key Responsibilities
It is the policy of MSIG-USA to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, MSIG-USA will provide reasonable accommodations for qualified individuals with disabilities.
Position Overview: We are seeking a skilled and experienced Financial Lines Claims Manager to join our dynamic team. This role is integral to developing and overseeing a growing team while directly engaging with complex claims files. The ideal candidate will be adept in management, personnel development, coverage analysis, claims investigation, drafting reports, financial and reserve management and providing guidance on high-exposure cases. Relationship-building skills with internal and external stakeholders, including brokers, executives, customers and business leaders, are essential.
Key Responsibilities
- Develop, supervise and mentor a growing team of claims analysts handling Financial Lines claims, including, but not limited to, D&O, E&O, Blends, IMI policy types.
- Direct handling or involvement in certain high-stakes or complex claims.
- Responsible for quality control with respect to claims handling procedures and regulatory compliance.
- Identify and escalate complex and high-severity claims to Senior Management in Claims and Underwriting.
- Develop and maintain strong working relationships within Underwriting units and provide insights into claim trends.
- Coach and support professional development of claims analysts.
- Review and update claims handling guidelines and conduct training to ensure the following:
- Claim Handling. Timely and thorough investigations, liability and exposure analysis.
- Coverage. Independent coverage evaluation and drafting clear, concise coverage position letters.
- Financial. Timely reserve evaluations and recommendations.
- Resolution. Proactive settlement and resolution.
- Broker and Customer Relations:
- Support Underwriting and Distribution colleagues and business development efforts through meetings and presentations to brokers and other key distribution stakeholders.
- Engage with brokers and customers, providing updates on claims progress and facilitating collaborative resolutions.
- Develop and maintain strong working relationships with distribution partners, and establish reputation for professionalism, commerciality, and reliability
- Represent the company as an expert in Financial Lines insurance claims.
- Attend industry conferences, seminars, and events to stay informed on trends and build relationships with other professionals.
- Bachelor’s degree required; J.D. and/or industry qualifications such as CPCU desired.
- Minimum of 10 years of experience managing Financial Lines claims.
- Deep knowledge of Financial Lines products.
- Strong understanding of claims processes for Financial Institutions, Private Equity firms, Asset Managers, and large Commercial entities.
- Clear Communicator in written work product and presenting to stakeholders.
- Excellent relationship-building skills with a history of fostering positive relationships with brokers, customers and executives.
- Ability to manage and prioritize a dynamic caseload in a high-stakes environment.
- Travel: Ability to travel up to 15% of the time.
- Preferred Qualifications
- Experience with other Specialty Lines is a plus – for example, Cyber, Surety, Political Risk & Trade Credit, Transactional (Reps & Warranties) and Tax.
- Personnel management, team leadership or professional mentorship.
- Advanced certifications in insurance or financial lines claims handling.
- Competitive salary commensurate with experience.
- Comprehensive benefits package including medical, dental, vision, and retirement plans.
- Opportunities for professional development and career advancement in a growing organization.
It is the policy of MSIG-USA to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, MSIG-USA will provide reasonable accommodations for qualified individuals with disabilities.
