What are the responsibilities and job description for the Junior Systems Administrator position at MSM Technology, LLC?
Job Description
Job Description
Description :
- Provide first level contact and convey resolutions to customer issues
- Properly escalate unresolved queries to the next level of support
- Track, route, and redirect problems to correct resources
- Update customer data and produce activity reports
- Walk customers through problem solving process
- Follow up with customers, provide feedback and see problems through to resolution
- Utilize excellent customer service skills and exceed customers’ expectations
- Ensure proper recording, documentation, and closure
- Recommend procedure modifications or improvements
- Ability to investigate and research issues thoroughly with minimal guidance.
- Ability to support security compliance procedures to include assessing vulnerabilities, implementing controls, and reviewing security logs
Requirements :
Required Education and Certification :
Preferred or desired qualifications and Experience :
