IT Services Dispatcher

Job Description

Job Description

NetServ is a leading IT and Telecom consulting and managed services provider for small to mid-size businesses. We focus on delivering performance, reliability, and scalability for critical applications both on-premises and in the cloud. Driven by a client-first philosophy, we’ve become one of Orange County’s fastest-growing tech service companies, earning the trust and loyalty of our clients.

We’re looking for an energetic and driven IT Services Dispatcher to join our team. In this role, you’ll be the first line of defense for clients' service requests through various channels, ensuring that they are addressed appropriately to IT incidents and service requests to effective solutions. Your contributions will ensure clients receive a smooth and efficient IT support experience.

Key Responsibilities

Monitor the Service Email inbox and triage new and existing service requests and projects.

Provide first level remote IT support (for VoIP phones, laptops, desktops, printers, and other network devices

Perform scheduled maintenance of desktops on monthly basis.

Prepare devices / parts from inventory for Projects / Tickets and assign to tech for configuration.

Pack and ship equipment for tickets / projects for client self-installations.

Restock new and returned equipment from customers to inventory.

Manage and maintain stock room on a weekly basis.

Coordinate projects, schedules, and timelines with clients.

Maintain and update technical documentation and customer system SOPs.

Qualifications

2 years in any helpdesk / support center role

Basic knowledge in trouble shooting, diagnosing, and resolving computer hardware and software related issues

Experience in using CRM and ticketing tools (preferably Autotask, Datto)

Excellent verbal and written communication abilities

Exceptional organizational and time management skills

High attention to detail with a focus on customer service

Ability to work independently and collaboratively within a team

Must have a valid California Driver's License

HR Information

Full time position, in-office role in Fountain Valley

Schedule : M-F 8AM to 5PM

health insurance

2 weeks paid time off

401(k) plan with 4% matching

Salary : $42,000 - $45,000 / year

If you thrive in a fast-paced environment, enjoy solving problems, and are eager to pursue a career in the IT industry, we’d love to hear from you! Apply today!

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Salary : $42,000 - $45,000