What are the responsibilities and job description for the IT Engineer Naples Fl position at MSP?
Job Description
Job Description
Level 2 / 3 Tech / Engineer
Worked at an MSP a plus
sharp
USC helpful
Job Details
Summary
The Level 3 role is to be able to solve both large and small projects beginning to end with customers. This role is a trusted advisor. Engineers are expected to display good interpersonal skills as they will interact with colleagues, executives, and other customer-facing roles. The Technician will possess the ability to problem solve at a high level and provide exemplary customer service skills, strong multi-tasking, and organizational skills.
The Level III Technician works jointly with the sales to provide pre-sales and post-sales support, including tasks such as discovery meetings, site surveys, proposals, and presentations on technical assessments, implementations, and ongoing technical account management. The selected candidate will be results-oriented, self-motivated, energetic, professional, reliable, and a team player
IT Technician III Responsibilities :
- Provide support of incoming requests to the service desk via telephone, web portal, and email to ensure courteous, timely, and effective resolution of end-user issues.
- Provisioning and system setup for new hires.
- Prioritize incidents and service requests according to defined processes to meet defined SLAs.
- Use remote tools and diagnostic utilities to aid in resolving support requests.
- Perform hands-on fixes at the desktop level when remote tools are not appropriate, including hardware repairs, delivery of peripherals, or other fixes as determined.
- Installing and configuring hardware and software components throughout various network infrastructure devices.
- Install antivirus software and ensure virus definitions are up to date.
- Server administration via Active Directory, File & Print services, DNS, DHCP.
- Network firewall and switch administration and maintenance.
- Perform preventative maintenance, including checking and cleaning workstations, printers, and peripherals.
- Establishing good relationships with all departments and colleagues.
IT Technician III Requirements :
