What are the responsibilities and job description for the Client Services Back Office Operations Support Specialist position at MSR Technology Group DBA Infomatics?
Job Description:
- Responsible for the timely processing of various work items received via system case, email, or paper mail.
- Requires acute attention to detail, time management, and communication with peers, customers, and internal partners.
- Volume of work per team varies from 5000 to 25,000 work items per month.
- Positions will require the ability to conduct extensive research with potential outbound calls to various parties.
Responsibilities can include, but are not limited to:
Account Reconciliation: Responsible for the timely processing of payment allocations, refunds, and account terminations within the system and the subsequent account corrections, refunds and title release processes associated with the requests.
Accounts Payable / Citations:
- Responsible for the timely processing of payments for vendor invoices and lease citations, conducting appropriate research to ensure payments are cross charged to customer accounts where applicable.
- Review exception invoices routed through the exception tool to ensure optical character recognition accurately captures invoice details.
Terminations:
- Responsible for the timely processing of repossession, charge-off, and other hostile terminations, including preparing the appropriate notifications to be sent by published legal guides for consumer and commercial accounts.
- The processes this team completes carry a legal risk if not performed timely and accurately.
Account Modifications:
- Prepare required documents for Autopay enrollment and account modifications (due date changes, extensions, deferrals, restructures, retail account reschedules, lease to retail and balloon rewrites for commercial accounts, substitutions of collateral, transfers of interest/equity, mid-term mileage requests).
- Process account modifications by documented compliance guidelines.
Customer Relations:
- Responsible for collecting/reviewing incoming customer correspondence, creating and assigning departmental cases, and preparing all generated response letters for outgoing mail.
Education
- High school diploma
- College Preferred
- Accounting
- Finance
Skills
- One year job experience in Accounts Receivable or Banking preferred
- Job experience and/or education in other Accounting related fields is a plus
- Data Entry Skills is a plus
- Excellent organizational and communication (verbal and written) skills
- Adaptable to changes and multifunctional
- Analytical Skills
Job Type: Contract
Pay: $18.00 - $21.00 per hour
Expected hours: 40.00 per week
Benefits:
- Paid time off
Schedule:
- 8 hour shift
Ability to Commute:
- Fort Worth, TX 76177 (Preferred)
Ability to Relocate:
- Fort Worth, TX 76177: Relocate before starting work (Required)
Work Location: In person
Salary : $18 - $21
