Collector Spanish Speaking

MSR Technology Group DBA Infomatics has been an Inc 500/5000 corporation for the last 7 years in a row. We have an urgent need for Collector (Spanish Speaking), and this is an Onsite role in Fort Worth, TX. Please find the job details below.

Title: Collector (Spanish Speaking)

Location: Fort Worth, TX

Duration: Long Term Contract

Need Spanish speaking collectors to call our Mexico customers to resolve delinquency!

Position Description:

Purpose of the Job To collect payments or offer payment solutions on past due accounts in an effort to reduce losses. Work assigned accounts from 60 to 120 days past due, while handling inbound and outbound call volume servicing Car/Van accounts. Discuss and make arrangements for qualifying customers when needed. Be a consultant to our customers while providing them with an exceptional customer experience.

Supervisor Responsibility

Does this job have supervisory responsibilities? No

Main Responsibilities

International Responsibilities (Yes / No - If Yes, describe) No

Describe the tasks the job holder is expected to accomplish in support of the job purpose. Include supervisory responsibilities, if any, List tasks in order of importance starting with the most important.

Task Description / Performance Expectations

Time %

Collect delinquent payments from customers via phone pay, Quick Collect, and mail, while adhering to regulatory requirements. Negotiate payment solutions on delinquent accounts when the customer cannot make an immediate payment. Provide superior customer service to both external and internal customers with phone courtesy providing appropriate follow-up, ensuring a Customer One approach is taken. 50

When contact is a challenge, perform skip tracing to locate clients and collateral by obtaining phone numbers and addresses for delinquent customers through authorized means (including, but not limited to the following actions): * Updating customer demographic information * In depth location of customers via internet resources * Appropriate usage/assignment of vendors (skip trace vendor, repo vendor) 30

Present recommendations to management regarding the final resolution for un-collectible accounts 15

Offer feedback and recommendations on processes currently in place and training reference materials. 5

Primary Contacts - Indicate up to 3 primary contacts required in this position (Enter at least one primary contact)

Communication with Whom Objective Frequency

External customers To resolve portfolio delinquency Daily

Internal customers primarily in the following business areas: Accounts Receivable Team, Call Center, Document Services, Lease Maturities, Bankruptcy, and Recovery Services) To gather and deliver information in an effort to resolve a customer issue or the delinquency of the portfolio Daily

Legal Counsel/Attorneys To gather information in an effort to resolve portfolio delinquency. Daily [-] Knowledge and Experience

Please indicate the number of years of overall work experience this position requires 1

What knowledge/experience is necessary to perform this job? * (Select at least one area of knowledge)

Please list any additional knowledge required including the number of years (If more than one experience area, separate with a semi-colon) 2 years of Collections experience preferred 1 year of skip tracing experience is preferred

Skills

Select any skills that are required that have not been covered above

Problem Solving skills Yes

Please list any additional skills required including the number of years

Spanish Speaking, Customer Service Focused; Driven & Self-Motivated; Team Player

Recommended Prerequisites

What Positions are recommended prior to assuming this position? (If more than one separate with a semi-colon)

Collector

Knowledge and Experience

Please indicate the number of years of overall work experience this position requires 1

What knowledge/experience is necessary to perform this job? * (Select at least one area of knowledge)

Area of Knowledge Experience Number of Years

Business - General Yes

General 1

Collections Yes

General 1

Customer Service Yes

General 1

Please list any additional knowledge required including the number of years (If more than one experience area, separate with a semi-colon) 2 years of Collections experience preferred 1 year of skip tracing experience is preferred.

If you have the above skills/experience, please share your resume in confidence to:

Recruiter Name: Sravan

Email: sravan@msrtechnologies.com

EOE

Job Type: Contract

Pay: $25.00 - $27.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Ability to Commute:

• Fort Worth, TX 76177 (Required)

Ability to Relocate:

• Fort Worth, TX 76177: Relocate before starting work (Required)

Work Location: In person

Salary : $25 - $27