What are the responsibilities and job description for the BI Production Support Specialist position at MSR Technology Group?
Job Description
Job Description
Duties / Responsibilities
- Proactively monitor application health
- Respond to tickets from ticketing system and other stakeholders
- Monitor defect management queue and drive resolution
- Provide status update in daily stand up calls
- Publishing of a weekly, monthly application health status
- Support administration of user privileges, user creation and role management
- Performing root cause analysis of production issues and publish to stakeholders
- Guide external resources on prioritizing tasks to support project
- Implement, publish, and updating production support documentation and processes
- Post-Production support (Production launch support as required)
- Work on minor bug fixes or enhancements as required
- Perform audit reviews with deployment team and plants to ensure system quality
Qualifications
Fluent in English.