What are the responsibilities and job description for the TMS TECHNICIAN position at MST Services?
Description
The TMS Treatment Coordinator plays a pivotal role in ensuring that we are staying the course with our mission through providing excellent patient care.
The Treatment Coordinator is a highly trained technician who administers daily TMS treatment. Their responsibilities revolve around patient needs and the daily treatment. This includes handling of the treatment equipment, patient documentation and tracking, scheduling, and excellent customer service to meet our patient's needs.
The Treatment Coordinator must possess excellent customer service skills, attention to detail, a willingness to learn, and dedication to our mission. We are looking for those who have a desire to help build on our foundation as a team to heal our communities and have the patient’s best interest in mind.
Candidates for this position are required to have access to instant and reliable transportation and no issues working within our operating hours. (Operating hours may vary between locations). Our average hours of operation are Monday-Friday. This is a full-time position requiring 32-40 hours per week with some possible over time depending on need and patient load.
Our comprehensive training program is proven to transform candidates with little or no previous experience with TMS Therapy, into fully knowledgeable and certified Technicians who provide excellent daily treatment for our patients. Our training program far surpasses the industry standard, as we involve a group atmosphere and a dedicated Trainer. Training consists of both lecture in a classroom setting and hands-on experience that leads to a final certification. During training, travel is required to work at our different sites; therefore, reliable and instant transportation is required for this position.
Main Responsibilities/Duties
Administer accurate TMS treatment by verifying and re-verifying system measurements, monitoring treatment accuracy, and ensure that the coil remains within contact parameters during treatment.
Provide patient safety and comfort by reporting patient symptoms regularly to TC Manager and doctor, manage and tend to patient’s comfort during treatment.
Communicate any patient symptoms, treatment parameters, urgent issues, progress, and prescription updates to the TC Manager and/or Doctor.
Maintain and communicate patient’s schedule and follow-up visits.
Ensure that the highest level of confidentiality is always maintained, protecting patient ePHI.
Ensure highest level of professionalism is conducted with all patients.
Accurately and timely collection and input of patient information, updates, treatment, medications, diagnoses, rating scales, and daily notes into systems.
Perform daily opening and closing procedures.
Other duties assigned.
Job Specifications
Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. This role can be physically demanding at times, requiring the ability to fully function both shoulders, arms, wrists, hands, and fingers independently of one another. Light but frequent and repetitive movements are required.
Environment
Clinic Setting
EEOC Disclosure
TMS Neuro Solutions is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
Requirements
Required Education/Experience:
The TMS Treatment Coordinator plays a pivotal role in ensuring that we are staying the course with our mission through providing excellent patient care.
The Treatment Coordinator is a highly trained technician who administers daily TMS treatment. Their responsibilities revolve around patient needs and the daily treatment. This includes handling of the treatment equipment, patient documentation and tracking, scheduling, and excellent customer service to meet our patient's needs.
The Treatment Coordinator must possess excellent customer service skills, attention to detail, a willingness to learn, and dedication to our mission. We are looking for those who have a desire to help build on our foundation as a team to heal our communities and have the patient’s best interest in mind.
Candidates for this position are required to have access to instant and reliable transportation and no issues working within our operating hours. (Operating hours may vary between locations). Our average hours of operation are Monday-Friday. This is a full-time position requiring 32-40 hours per week with some possible over time depending on need and patient load.
Our comprehensive training program is proven to transform candidates with little or no previous experience with TMS Therapy, into fully knowledgeable and certified Technicians who provide excellent daily treatment for our patients. Our training program far surpasses the industry standard, as we involve a group atmosphere and a dedicated Trainer. Training consists of both lecture in a classroom setting and hands-on experience that leads to a final certification. During training, travel is required to work at our different sites; therefore, reliable and instant transportation is required for this position.
Main Responsibilities/Duties
Administer accurate TMS treatment by verifying and re-verifying system measurements, monitoring treatment accuracy, and ensure that the coil remains within contact parameters during treatment.
Provide patient safety and comfort by reporting patient symptoms regularly to TC Manager and doctor, manage and tend to patient’s comfort during treatment.
Communicate any patient symptoms, treatment parameters, urgent issues, progress, and prescription updates to the TC Manager and/or Doctor.
Maintain and communicate patient’s schedule and follow-up visits.
Ensure that the highest level of confidentiality is always maintained, protecting patient ePHI.
Ensure highest level of professionalism is conducted with all patients.
Accurately and timely collection and input of patient information, updates, treatment, medications, diagnoses, rating scales, and daily notes into systems.
Perform daily opening and closing procedures.
Other duties assigned.
Job Specifications
- Exceptional Communication and Written Skills
- Maintains the highest level of patient confidentiality
- Ability to interact professionally with patients, families, physicians, and other healthcare workers
- Demonstrates a high level of flexibility to meet patient needs
- Demonstrates commitment to the vision, mission, and values of the company
- Accuracy with attention to detail
- Ability to work both independently and/or as part of a team in a fast-paced environment
- Well organized; able to prioritize multiple projects and deadlines, multi-task skills
- Excellent customer service skills with sound sensitivity judgments and courteous phone manner
- Competitive salary
- You will be certified as a TMS technician after training
- Bonus Pay
- Excellent benefits
- Free treatment for TMS after 6 months (for you and family members)
- Free DNE testing like brain views, QEEg's and CNS assessments
Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. This role can be physically demanding at times, requiring the ability to fully function both shoulders, arms, wrists, hands, and fingers independently of one another. Light but frequent and repetitive movements are required.
Environment
Clinic Setting
EEOC Disclosure
TMS Neuro Solutions is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
Requirements
Required Education/Experience:
- Bachelor's Degree in Psychology or related field preferred or 3 years in health care or customer service
- Experience working in Client or Patient facing Customer Service
- Have a valid Driver’s License
