What are the responsibilities and job description for the Counter Sales position at mSupply?
mSupply is North America’s leading distributor of OEM repair parts and equipment, serving professionals in the appliance, HVAC, plumbing, commercial kitchen and pool/spa industries. Headquartered in St. Louis, MO, mSupply is a multi-billion-dollar enterprise offering an extensive product range, industry expertise and seamless service. With more than 2,000 associates across the U.S. and Canada, mSupply’s family of brands delivers with speed, reliability and precision through its branches, distribution centers and extensive fleet of delivery vehicles. Shipped orders reach 93% of U.S. customers via next-day ground delivery and 100% within two days. For more information, visit mSupply.com.
About Comfort Air Distributing
Since 1987, Comfort Air Distributing has provided quality equipment to contractors in Colorado and portions of Wyoming. They are a trusted provider of top-notch brands including Rheem, Honeywell and Aprilaire. They are a dedicated business partner, providing both technical training and quality support. For more information, visit comfortairdistributing.com.
Since 1987, Comfort Air Distributing has provided quality equipment to contractors in Colorado and portions of Wyoming. They are a trusted provider of top-notch brands including Rheem, Honeywell and Aprilaire. They are a dedicated business partner, providing both technical training and quality support. For more information, visit comfortairdistributing.com.
The Counter Sales position provides excellent service to customers primarily via counter sales, and phone, email / online, scanner, and fax communication. The Counter Sales position provides branch operations assistance through merchandising by stocking, picking, pulling, and on time will call assistance. Additionally, the position provides support and information on product inquiry as well as damaged goods, product sold, or product returned. The position effectively utilizes its resources as it relates to company computer systems, online tools, and facility inventory.
We are looking for a Counter Sales Associate at our Colorado Springs, Colorado branch located at 1440 Paonia St, Colorado Springs, CO 80915.
What will you be doing?
- Provides excellent customer service through timely customer interaction, problem resolution or escalation with effective and efficient follow-up.
- Promptly responds to customer inquiries via phone, email, or fax with courtesy in a professional demeanor
- Processes customer requests for pricing, information, and availability regarding products
- Processes customer orders for products both in stock and special order
- Coordinates scheduling of customer deliveries as needed
- Follows up with customers regarding special orders, back orders, and will calls as needed
- Performs general warehouse work as directed, including working in any and all departments within the branch
- Processes customer warranties and returns in a timely manner
- Adheres to procedures related to inventory control, checking and double-checking merchandise coming in and leaving the branch, and proper reporting of errors
What do we need from you?
Preferred Job Requirements
- High School diploma or its GED equivalent and some college in business, sales, or related field
- 5 or more years’ experience with customer service and related functions.
Minimum Job Requirements
- High School or its GED equivalent
- 2 or more years’ experience with customer service and related functions.
- Demonstrated knowledge of MS Office suite applications (Word, Excel, PowerPoint, Outlook)
- Aptitude for mathematical operations and numerical analysis.
What we offer?
- Health care (medical, dental, vision, prescription) available the first day of hire!
- 401k with company contribution
- Life insurance plus short-term and long-term disability
- HSA/FSA options
- Paid vacations, holidays, and personal time
- Employee Assistance Program
- Employee discounts
- And much more!
We provide equal opportunities for all employees and applicants for employment without regard to sex, age, race, religion, national origin, citizenship status, sexual orientation, gender identification, physical or mental disability, or any service, past, present, or future, in the uniformed services of the United States.
All candidates who have received a written offer of employment will be required to undergo background screening and testing for commonly abused controlled substances in accordance with our company’s background check and drug testing policy. Motor Vehicle Record checks are also completed for all candidates who have received a written offer of employment to determine insurability for driving a company vehicle as it relates to the position.
This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
