What are the responsibilities and job description for the Amazon Expediting Fleet Specialist position at MSX International?
Job Description
Job Description
Company Description
For more than 25 years, MSX International has been a dedicated partner to leading automotive brands around the world. We support them in transforming their businesses and in managing their operations across the areas of Customer Experience, Repair Optimization, Learning and Insights. We focus on helping our clients generate more value for their customers. With over 5,000 employees based in more than 80 countries worldwide, our teams provide industry-leading expertise. We have combined our deep industry expertise with cutting-edge technology solutions to help our automotive clients increase revenue and reduce costs, while enhancing operational efficiency and improving customer satisfaction. Our goal is to help our customers reach their full potential and to excel as their global partner of choice.
Job Description
The Amazon Expediting Fleet Specialist is responsible for resolving vehicle down situations at dealerships caused by part related concerns and delays. They will proactively resolve situations with large volumes of backordered parts within supply chain matters domestically and in Europe. If unable to resolve completely, they will be expected to provide real time updates offering transparency to our Field Teams and dealers on resolution progress. This will be accomplished by becoming proficient in all Mopar and necessary corporate tools and systems. These Specialists will work closely with MOPAR Supply Chain / Parts Expediting, Top Care, CRT, Business Centers / Area Managers, Technical Advisors, Fleet, Field Service Consultants, Technical Service Operations, Customer Care, and Contact Centers. It will require a daily focus on problem solving to obtain required parts, make expediting decisions to ship parts and track them until arrived at required locations (dealer). It is a fast-paced environment with high expectations.
Day to Day Responsibilities
Requests to be handled include among others :
- Cross-functional support between Stellantis Expediting and Stellantis Fleet teams
- Apply additional pressure on slow-moving situations to obtain urgently needed parts
- Dealer to dealer (D2D) sale negotiations - ability to get a dealer to sell a part to
- another dealer
- Dealer interaction for part fulfillment, both verbal and written
- Part tracking
- Follow up with the different groups that own where the part is at that point in time
- and escalate appropriately
- Ability to look up a VIN using Stellantis sites and applications for part usage
- Upgrade order status
- Place requests on dealer behalf
- Force or void orders Other duties as assigned from time to time by Management
Qualifications
Physical Demands
Additional Information
Work location
MSX International is an Equal Employment Opportunity Employer committed to employing a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veteran status, age, or any other characteristic protected by law.
