What are the responsibilities and job description for the Ecommerce Reviews and Ratings Analyst position at MSX International?
Job Description
Job Description
Company Description
For more than 25 years, MSX International has been a dedicated partner to leading automotive brands around the world. We support them in transforming their businesses and in managing their operations across the areas of Customer Experience, Repair Optimization, Learning and Insights. We focus on helping our clients generate more value for their customers. With over 5,000 employees based in more than 80 countries worldwide, our teams provide industry-leading expertise. We have combined our deep industry expertise with cutting-edge technology solutions to help our automotive clients increase revenue and reduce costs, while enhancing operational efficiency and improving customer satisfaction. Our goal is to help our customers reach their full potential and to excel as their global partner of choice.
Job Description
Gather, refine, and analyze customer feedback data to understand their perspective of a product or service before and after purchasing it. Develop and analyze strategy and presentation that enables decision making to drive a stronger alignment with customer expectations.
Develop, coordinate, and follow up on implementing process improvements based on customer feedback that involves leading and engaging cross functional teams
Key performance indicators are not limited to :
- Customer Experience Change Agent : Identify issues and work across teams to improve customer experience and eliminate pain points
- Overall rating : The product's overall rating
- Number of reviews : The number of reviews for the product or service
- Sentiment : Whether the reviews are generally positive or negative
- Specific feedback : Any specific feedback provided by the customer
- Collaborate : Work with a team to enhance the user experience
- Performs other related duties as assigned.
Additional Responsibilities supporting eCommerce
Conduct monthly analysis review sessions with key stakeholders and act as an agent of change for product listing improvements, engineering change, and customer appeasement, when applicable.
Qualifications
Skills preferred :
Additional Position requirements :
Additional Information
MSX International is an Equal Employment Opportunity Employer committed to employing a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veteran status, age, or any other characteristic protected by law.
