What are the responsibilities and job description for the FSR+ Coach Memphis Region position at MSX International?
Job Description
Ford Service Reservation is an online service reservation software tool built and maintained by the Ford Motor Company to enhance the customer’s experience. As a FSR Field Coach at MSX, you will work independently with the guidance of the FSR and Ford CX teams to ensure successful installation, implementation, and utilization of Ford’s online service scheduler, known as FSR .
Job Overview
The FSR Field Coach must have the ability to advantageously present and mentor end users for their designated area of a dealer network. The main priorities of FSR are to install dealers on the FSR tool along with providing on-going support to maximize dealer adoption and utilization. This will include ensuring all dealer personnel have the support they need to effectively use the software.
What you’ll do…
- Efficiently plan and execute travel to maximize effectiveness within your assigned territory in the dealer network
- Confidently communicate FSR objectives, build relationships with your dealer base, and demonstrate the ability to explain software-based situations to any audience. This includes but is not limited to understanding the dealership’s unique business needs and how FSR compliments operations
- Through listening to customer feedback and analyzing data, you will work to establish clear and concise action plans to help increase the efficiency and utilization of Ford’s FSR tool.
- Leverage the use of our Remote Experience tools in conjunction with FSR to build a strong, committed dealer base
- Build and maintain relationships with the Ford CX field team to deliver one, unified message regarding FSR
Qualifications
You’ll have…
Even better, you may have…
Additional Information
MSX International is an Equal Employment Opportunity Employer committed to employing a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veteran status, age, or any other characteristic protected by law.
