What are the responsibilities and job description for the FSR Market Area Manager - Las Vegas, NV (West Region) position at MSX International?
Job Description
Job Description
Company Description
For more than 25 years, MSX International has been a dedicated partner to leading automotive brands around the world. We support them in transforming their businesses and in managing their operations across the areas of Customer Experience, Repair Optimization, Learning and Insights. We focus on helping our clients generate more value for their customers. With over 5,000 employees based in more than 80 countries worldwide, our teams provide industry-leading expertise. We have combined our deep industry expertise with cutting-edge technology solutions to help our automotive clients increase revenue and reduce costs, while enhancing operational efficiency and improving customer satisfaction. Our goal is to help our customers reach their full potential and to excel as their global partner of choice.
Job Description
Ford Service Reservation is an online service reservation software tool built and maintained by the Ford Motor Company to enhance the customer’s experience. As a FSR Market Area Manager at MSX, you will work collectively with the FSR Program Manager and your assigned field team to oversee the implementation, growth, and optimization of the software tool in your designated market areas.
Job Overview
The FSR Market Area Manager is a combination of strategic management, along with hands-on enactment to ensure that Ford dealerships and customers in your market area are leveraging FSR to meet their unique business needs. You will oversee all aspects of software installation and implementation, partner with various Ford teams to gain alignment, and build strong relationships both internally (MSX & Ford) and externally (dealership personnel). The FSR Market Area Manager is a true people leader who develops their team and creates an collaborative culture.
What you’ll do…
- Lead the onboarding and continuous training of your field team to establish a standard regarding knowledge and processes
This will include efficiently leading your field team to manage their assigned dealer base (region / territory) in both travel and dealer engagement
Qualifications
Even better, you may have…
Additional Information
MSX International is an Equal Employment Opportunity Employer committed to employing a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veteran status, age, or any other characteristic protected by law.
