Instructional Designer

For more than 25 years, MSX International has been a dedicated partner to leading automotive brands around the world. We support them in transforming their businesses and in managing their operations across the areas of Customer Experience, Repair Optimization, Learning and Insights. We focus on helping our clients generate more value for their customers. With over 5,000 employees based in more than 80 countries worldwide, our teams provide industry leading expertise. We have combined our deep industry expertise with cutting-edge technology solutions to help our automotive clients increase revenue and reduce cost, while enhancing operational efficiency and improving customer satisfaction. Our goal is to help our customers reach their full potential and to excel as their global partner of choice.

We are seeking a full-time highly creative instructional designer with expert storytelling skills to develop industry-leading content for our top tier automotive clients. The ideal individual for this position has experience developing e-Learning and Instructor-led or virtual Instructor-led classes.

The ideal candidate can develop new curriculum for our automotive Original Equipment Manufacturers (OEMs). The ideal candidate has experience developing eLearning and Instructor-led courses as well as designing video scripts for micro-learning. You will be a great fit if you love developing highly engaging narratives to teach through storytelling – and you have a passion for creating interactive online training!

Your instructional content will be delivered to retail (dealership) personnel in the sales, service, parts, and warranty departments, as well as to corporate personnel. Areas of focus will include sales and service process, customer experience, operations management, and soft skills, as well as systems training.

In this role you will partner with our account team, graphic designers, production, and our (OEM) clients. Responsibilities include reviewing client materials, conducting training analysis, determining appropriate instructional strategies (according to Bloom’s Taxonomy), writing communications, guides, developing course outlines, storyboards, eLearning production notes and, in the case of instructor-led training, training materials that include presentation decks, facilitator guides, and participant guides.

Responsibilities

• Design and write web-based and instructor-led materials using both traditional as well as modern, interactive, and narrative-based learning approaches
• Develop course outlines, storyboards, video and voiceover scripts, job aids, and production direction notes
• Create both new training and updates to existing OEM training courses
• Support clients with development of strategic training roadmaps based on OEM vision and priorities, by learning the clients’ business
• Apply knowledge of eLearning principles, instructional theories (including ADDIE, design thinking, SAM, etc.), and adult education to design engaging interactive training
• Demonstrate flexibility to adapt to differing OEM training styles, objectives, and preferences for their training curriculum
• Attend internal and client meetings
• Participate in multiple projects at a given time
• Consistently deliver projects on time and within expectations

• Five (5) years of automotive instructional design experience
• Experience designing e-Learning, video, and instructor-led training
• Retail automotive experience a significant plus
• Excellent writing and communication skills
• Impeccable attention to detail and quality of work delivered
• Dedication to client satisfaction, and a passion for modern learning theory
• Ability to work in Microsoft PowerPoint, Word, Excel, SharePoint, and Teams
• Ability to manage multiple projects concurrently within timelines and budget
• Experience with Adobe Creative Cloud and Articulate 360

The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets, experience and training, and other business and organizational needs. The disclosed range estimate may not have been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At MSXi, it is not typical for an individual to be hired at the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $90k to $105k based on current experience.

MSX International is an Equal Employment Opportunity Employer committed to employing a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veteran status, age, or any other characteristic protected by law.