What are the responsibilities and job description for the Technical Training Instructor - Aurora, IL position at MSX INTERNATIONAL?
Title : Technical Training Instructor
Location : Aurora, IL, US
Job Type : Full-time with Benefits
Who We Are
For more than 25 years, MSX International has been a dedicated partner to leading automotive brands around the world. We support them in transforming their businesses and in managing their operations across the areas of Customer Experience, Repair Optimization, Learning and Insights. We focus on helping our clients generate more value for their customers. With over 5,000 employees based in more than 80 countries worldwide, our teams provide industry-leading expertise. We have combined our deep industry expertise with cutting-edge technology solutions to help our automotive clients increase revenue and reduce costs, while enhancing operational efficiency and improving customer satisfaction. Our goal is to help our customers reach their full potential and to excel as their global partner of choice.
This is an excellent opportunity for an individual with a passion for improving the diagnostic capabilities of professional dealership technicians. The primary purpose of this role is the training of Hyundai and Genesis dealership technicians in the diagnostic strategies and proper repair of vehicle systems by facilitating Service Technical Training classes at the Region Training Center. This position’s success is measured by Fixed-Right-First-Time performance.
Job Responsibilities :
- Prepare workshop and vehicles for experiential learning.
- Facilitate training workshops for dealership technicians, with the goal of improving diagnosis and repair competency and Fixed-Right-First-Time scores.
- Ensure Regional Training Facility, vehicles, tools and literature, are properly maintained.
- Conduct virtual training workshops using Zoom.
- Verify learners’ understanding of the subject matter using competency-based training.
- Identify additional training needs based on learners’ feedback and assessment of skills.
- Maintain attendee training records in learning portal.
- Collaborate regularly with Corporate, Regional, and Dealership team members to accomplish Corporate, Regional, and training department goals,
- Perform light to medium lifting in repair shop operation management.
- Ability to travel and train at additional locations, as required.
- Assist Corporate Training staff in the development of technical training curriculum as required.
- Assist Regional Training Manager with scheduling for effective coverage of curriculum.
- Continually enhance technical instructional facilitation skills, technical knowledge of Hyundai / Genesis vehicle systems, and diagnostic technology.
Qualifications :
Additional Skills
MSX International is an Equal Employment Opportunity Employer committed to employing a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veteran status, age, or any other characteristic protected by law.
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