What are the responsibilities and job description for the Warranty Auditor - Various Locations position at MSX INTERNATIONAL?

Title : Warranty Auditor

Job Type : Full-time with Benefits

Location :

Nashville / Knoxville, TN

St. Louis, MO

Indianapolis, IN

Atlanta, GA

Chicago, IL

Who We Are

For more than 25 years, MSX International has been a dedicated partner to leading automotive brands around the world. We support them in transforming their businesses and in managing their operations across the areas of Customer Experience, Repair Optimization, Learning and Insights. We focus on helping our clients generate more value for their customers. With over 5,000 employees based in more than 80 countries worldwide, our teams provide industry-leading expertise. We have combined our deep industry expertise with cutting-edge technology solutions to help our automotive clients increase revenue and reduce costs, while enhancing operational efficiency and improving customer satisfaction.  Our goal is to help our customers reach their full potential and to excel as their global partner of choice.

Objectives

The main purpose of the Warranty Process Review Audit Specialist is to audit the Hyundai Motor America (HMA) Retailer network; and to provide an in-depth review of retailer Warranty / Service Fixed Operations focusing on warranty claim applications, documentation requirements, information retention policy, warranty process review, and potential Audit risk.

The successful applicant should be based in the US and will be required to travel up to 90% for Warranty Review visits.

As a Warranty Process Review Audit Specialist, you will be expected to succeed at the following tasks :

Candidate Responsibilities :

Work within a national team and local management supporting the audit program
Work to a timescale, completing a set number of audits within a given timeframe.
Work to a strict set of manufacturer guidelines and parameters
Maintain customer relations with the local Region and Dealers
Demonstrate a sound understanding of Dealer Warranty and Service Process that impact warranty waste
Carry out a fully independent warranty audits in line with the manufacturer’s parameters
Create detailed report on the audit findings including recommended actions
Fully explain the findings of the audit to all relevant Dealer staff and Management
Guide Dealers on best practices for their business
Analysis of KPI data and identify Dealers weaknesses and strengths that need support from this program
Promote the value of the audit program to Dealer management
Provide strong detailed, accurate and timely reporting to MSXI / HMA Management
Fulfil all reporting requirements as outlined in the program process manual
Complete ad hoc duties where necessary for MSXI / HMA Management
Use MSXI / HMA IT systems to identify appropriate dealer metrics available at time of warranty review that are applicable to dealer improvements

What we are looking for :

Ability to remain calm and diplomatic in high pressure situations with the ability to clearly convey difficult arguments and judgments to a varied audience

Process-driven with strong problem-solving and investigative abilities

High level of computer literacy and ability to learn new systems

Ability to manage own workload, expenses, and travel arrangements

Clean driving record and employment background

Qualifications :

You will ideally have an industry related qualification or degree, although other degrees will be considered and have at least two years of audit experience.

Experience :

The ideal candidate will have either Hyundai Dealer, Dealer Franchise, or other OEM Service / Warranty Management background, with demonstrable automotive audit experience

Minimum of 1-2 years of experience working with one or more dealer management systems (ADP, R&R, CDK, etc.) is preferred

Knowledge of warranty support material (recalls, campaigns, technical service bulletins, repair manuals / systems etc.) is preferred

The ideal candidate will have a minimum of two years’ experience in dealer Service Management with an in-depth knowledge of the motor industry

Proficiency in all MS Office tools is required.

Comfortable with a fast pace of change, while ensuring continuity of current activities.

Ability to perform formal analysis and provide professional written interpretations of findings.

A flexible, structured, and logical approach; being able to handle multiple tasks, think, and plan and build in contingencies as required.

Competencies / Other skills :

Excellent problem-solving skills coupled with the ability to understand complex information and assess requirements.

Ability to work independently with multi-disciplinary and multi-cultural teams.

Ability to work on given objectives

Excellent communicator and people motivation skills.

Fluency in English is essential in both written and verbal communication.

Capability to plan, book and complete travel to and from dealers independently.

Travel requirement is a minimum of 4 days per week.

MSX International is an Equal Employment Opportunity Employer committed to employing a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veteran status, age, or any other characteristic protected by law.

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Warranty Auditor - Various Locations

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