What are the responsibilities and job description for the Dental Treatment Coordinator position at MT Dental Care- Burbank?
Job description
MT Dental Care is looking for a friendly and organized individual to take on the dual role of Front Office & Treatment Coordinator. This position is ideal for someone who enjoys interacting with patients, is detail-oriented, and has a strong understanding of dental procedures and office management. You will be the first point of contact for our patients, ensuring a positive experience from the moment they walk in, while also coordinating treatment plans and financial arrangements.
Key Responsibilities:
- Front Office Duties:
- Greet and welcome patients, ensuring a warm and professional atmosphere.
- Manage the reception area, including answering phone calls, scheduling appointments, and handling patient inquiries.
- Verify and update patient information, insurance details, and documentation in Open Dental as well as Vyne.
- Maintain a clean and organized front office, ensuring all necessary materials and forms are available.
- Treatment Coordination:
- Serve as the primary contact for patients regarding treatment plans, explaining procedures, benefits, and associated costs.
- Prepare and present detailed treatment plans.
- Discuss financial arrangements, including insurance coverage, payment options, and financing plans.
- Follow up with patients to answer any additional questions and encourage treatment acceptance.
- Patient Communication & Support:
- Assist patients with scheduling and coordinating multiple appointments.
- Provide information on post-treatment care and follow-up procedures.
- Handle patient concerns or complaints with empathy and professionalism, ensuring a positive resolution.
- Administrative Tasks:
- Ensure accurate and up-to-date patient records, including treatment plans, financial agreements, and consent forms.
- Process payments, manage billing, and assist with insurance claims.
- Coordinate with clinical staff to ensure smooth patient flow and effective scheduling.
Qualifications:
- Previous experience in a dental office front desk and/or treatment coordinator role.
- Proficiency in Open Dental software is required.
- Strong communication skills and the ability to explain complex information in a patient-friendly manner.
- Excellent organizational skills and attention to detail.
- Ability to multitask and handle a busy environment with ease.
- Knowledge of dental procedures, terminology, and insurance processes.
Why Join Us?
- Be part of a patient-focused, friendly, and supportive team.
- Competitive salary and benefits package.
- Opportunities for growth and continuing education.
- A positive and professional work environment.
Job Type: Full-time
Pay: $25.00 - $30.00 per hour
Expected hours: 32 – 40 per week
Experience:
- Front desk: 1 year (Required)
- Open Dental: 1 year (Required)
Ability to Commute:
- Burbank, CA 91501 (Required)
Ability to Relocate:
- Burbank, CA 91501: Relocate before starting work (Required)
Work Location: In person
Job Type: Full-time
Pay: $25.00 - $35.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Paid time off
Schedule:
- Monday to Friday
Work Location: In person
Salary : $25 - $30