What are the responsibilities and job description for the Administrative Specialist position at Mt. Hood Corporations, Inc.?
Certified Restoration Dry Cleaning Network (CRDN) of Oregon, a Division of Mt. Hood Corporations, Inc. is a family-owned business and a leading expert in disaster restoration services. We serve as part of the emergency response team, working with policyholders and their insurance representatives to restore peace of mind after a disaster.
We are seeking an Administrative Specialist to join our team who is customer and community-focused and demonstrates compassion and empathy in helping individuals recover and rebuild after an unfortunate disaster.
This is an awesome opportunity to come on board with a growing company that is highly respected in the restoration industry and that demonstrates a high level of care for our employees.
To learn more about CRDN and what we do, go to: https://www.youtube.com/watch?v=prkrT6giNrA
Job Summary:
· Assist the Office Manager in daily operations, including scheduling meetings, managing office supplies, and coordinating office activities.
· Oversee and monitor documentation throughout the job lifecycle, ensuring accuracy and seamless coordination between departments and timely completion of tasks.
· Assist in removing barriers between administration team and field personnel to ensure seamless and timely job execution.
· Process the transcription and integration of data across various software programs to streamline job billing.
· Support invoicing preparation and coordinate communication with the contracted billing representative.
· Regularly review accounts receivable aging reports to identify overdue accounts and prioritize soft collection efforts with insurance carriers and policyholders.
· Initiate and maintain consistent follow-up with insurance carriers or policy holders on past due invoices through phone calls, emails, and letters to ensure timely payments.
· Assist with the A/R write offs in proprietary and accounting software programs.
· Manage and document client and customer callbacks to address inquiries and concerns, while tracking and facilitating the resolution of each issue.
· Provide support in handling incoming calls during peak times and when additional coverage is required.
· Serve as a backup to Office Manager when they are out of the office.
· Assist with special projects, as assigned.
Qualifications Knowledge, Skills and Abilities
· High School Diploma, or equivalent.
· 5 years of property/casualty insurance or restoration industry experience required.
· Valid State Driver’s License, with clean driving record.
· Must pass a background check.
· Strong bookkeeping acumen with experience in collections preferred.
· Exceptional customer service skills combined with effective communication abilities.
· Excellent managerial and supervisory skills.
· Exceptional organizational, communication, and attention-to-detail skills, both written and verbal.
· Proficient in Microsoft Office Suite or similar software.
· Experience with Xactimate software a plus.
The Administrative Specialist position is an on-site position in Sandy, OR - Monday through Friday, 8:00 am – 5:00 pm.
Benefits:
· Competitive Salary
· Health Insurance
· Vision Insurance
· Supplemental Benefits
· Paid Time Off
· Paid Holidays
· 401(k) Matching
· Training & Development
· Opportunities for advancement
Job Type: Full-time
Pay: $60,000.00 - $70,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
Experience:
- Property/Casualty Insurance or Restoration: 5 years (Required)
Ability to Commute:
- Sandy, OR 97055 (Required)
Ability to Relocate:
- Sandy, OR 97055: Relocate before starting work (Required)
Work Location: In person
Salary : $60,000 - $70,000