Customer Service Field Associate

Certified Restoration Dry Cleaning Network (CRDN) of Oregon is a family-owned business and a leading expert in content restoration services. We serve as part of the emergency response team, working with policyholders and their insurance representatives to restore peace of mind after a disaster.

We are looking for a Customer Service Field Associate to join our team that is customer-focused, dependable, compassionate and empathetic in assisting individuals in getting back on their feet after an unfortunate disaster.

This is an awesome opportunity to come on board with a company that is highly respected in the restoration industry and values our employees.

To learn more about CRDN and what we do, go to: https://www.youtube.com/watch?v=prkrT6giNrA

This position requires travel within the greater Portland metropolitan area. Work Schedule: Tuesday through Friday 7:00 am – 5:30 pm.

Job Summary:

• The primary responsibility of the Customer Service Field Representatives is to develop a good relationship with the homeowner and establish trust. We are there to help them after a tough time/situation in their life.
• Works effectively with homeowners and other service providers, adjusters, and insurance representatives at the job site.
• Conducts on-site photos of contents to be processed for restoration and inventory contents with QR Codes in accordance with company procedures.
• Ensure customer textiles and contents are properly wrapped, boxes and loaded into vehicles to eliminate damage during transport and during storage.
• Address missing or nonfunctioning QR codes by updating on iPad or notifying Lead/Supervisor.
• Accurately completes paperwork for each job and present in each job file in accordance with company policy before turning into office.
• Prior to re-delivery of restored contents, verify customers inventory counts and categories are loaded on truck and secured for transportation, correcting any errors prior to making delivery.
• Delivers all restored content orders to the proper room of the residence or commercial building and obtains satisfaction slip from homeowner or business owner.
• Ensure the customer’s residence or business is clean and secure, upon completion of the job.

Qualifications Knowledge, Skills and Abilities

* High school diploma or equivalent.
* 6 months customer service-related experience.
* Valid State Driver's License with good driving record.
* Pass a background check
* Basic computer and data entry skills.
* Ability to clearly articulate ideas, instructions, and information in person and over the phone.
* Ability to listen attentively to understand the needs, concerns, and feedback of others.
* Ability to lift and carry up to 40 lbs. and work in cold or hot conditions.

Job Type: Full-time

Pay: From $19.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• On-the-job training
• Paid time off
• Vision insurance

Shift:

• Day shift

Ability to Relocate:

• Sandy, OR: Relocate before starting work (Required)

Work Location: In person

Salary : $19