Service BDC Representative

Service BDC Representative – Mt. Kisco Honda

Join Our Team at Mt. Kisco Honda!

Mt. Kisco Honda is looking for a Service BDC Representative to join our growing team. If you have strong communication skills, a customer-first mindset, and enjoy working in a fast-paced environment, this is the perfect opportunity for you.

Responsibilities:

• Handle inbound and outbound calls, emails, and texts to schedule service appointments
• Follow up with customers to confirm appointments and provide updates on vehicle service status
• Maintain a positive and professional rapport with customers, ensuring a top-tier customer experience
• Work closely with the service advisors and technicians to coordinate scheduling and ensure efficiency
• Answer customer inquiries about maintenance and repair services in a clear and professional manner
• Maintain and update the customer database with accurate information
• Meet or exceed daily and monthly performance goals for appointments and customer satisfaction

Qualifications:

• Previous experience in a BDC, call center, or customer service role (preferred)
• Strong verbal and written communication skills
• Ability to handle multiple tasks in a fast-paced environment
• Comfortable working with CRM systems and scheduling tools
• A positive attitude, strong work ethic, and team-oriented mindset
• Automotive service experience is a plus, but not required

Why Join Mt. Kisco Honda?

• Competitive pay and performance-based incentives
• Growth opportunities within the dealership
• Supportive team and a great work environment
• Full-time position with benefits

If you’re ready to be part of an exciting team and help provide exceptional service to our valued customers, apply today!

Job Type: Full-time

Pay: $650.00 per week

Work Location: In person

Salary : $650