What are the responsibilities and job description for the UNIT SECRETARY- Pakula Center for Infant Specialty Care position at Mt. Washington Pediatric Hospital?
JOB SUMMARY
The Nursing Unit Secretary (NUS) establishes a positive and welcoming presence on the unit.
ESSENTIAL FUNCTIONS OF POSITION
Performs clerical and receptionist duties in an organized, efficient, and customer friendly manner.
Demonstrates age related competencies for the patient population served
Consistently, accurately, and in a timely manner, transcribes medical orders, enters patient charges, and ensures test results are received and filed.
Greets visitors, and answers phones, and call lights promptly and courteously.
Organizes and maintains a clean and well organized environment.
Ensures that all components of the patient records are properly identified.
Ensures patient privacy and complies with hospital policies including those related to release of information and privacy.
Participates in performance improvement activities.
Functions with a focus on safety and customer service.
May enter admissions, discharges, bed transfers, labels patient chart and chart racks
Orders supplies, formula and equipment, completes patient transport logs, returns broken equipment for repair, and may perform other applicable functions to ensure the unit operates smoothly.
May schedule patient clinic appointments and arrange transportation and escorts per policy.
May enter admissions, discharges, bed transfers, labels patient chart and chart racks
May label and prepare patient chart according to clinic,
Orders supplies and equipment, completes patient transport logs, returns broken equipment for repair, and performs other applicable functions to ensure nursing unit / clinic operates smoothly.
Notifies radiology and lab of tests ordered, coordinates offsite lab sample pick up and provides other notifications to meet unit / clinic needs.
Returns records to proper location, and organizes information to be forwarded to medical record at discharge.
POSITION REQUIREMENTS
Educational Requirements
High School Diploma / Equivalent preferred.
Licensure, Certification and Registration
Work Orientation and Experience
Knowledge, Skills and Abilities
Other Requirements Specific to Assigned Area
None
Prefer one year's experience as a Unit Clerk / Receptionist / Secretary or Nursing Assistant in a hospital, doctor's office or clinical setting. Experience in a busy customer service related position required. Experience with entering billing charges desirable.
Demonstrates excellent customer service skills
Highly effective interpersonal skills necessary to communicate effectively verbally and in written form with physicians, staff, patients, families, visitors, etc.
Working knowledge of medical and pharmaceutical terminology
Display of sensitivity, compassion, tactfulness and helpfulness in dealing with internal and external customers
Excellent time management and follow-up skills
Detail oriented and ability to handle multiple tasks
Computer proficiency
Knowledge of the billing process
Detail oriented
Organized with ability to set priorities, multi-task, and meet deadlines
Demonstrate initiative and functions in a self-directed manner
Ability to walk, run, sit, stand, stoop, bend, push, pull, demonstrate mobility and manual dexterity and auditory and visual ability to do this job.
REPORTING RELATIONSHIPS
Supervision Received
Reports directly to the Unit Managers or Site Administrator.
Supervision Exercised
None
INTERPERSONAL RELATIONSHIPS
Interfaces daily with physicians, staff, patients, visitors, other health care team members other health system staff.
TOOLS / EQUIPMENT USED
Calculator, photocopier, facsimile machine, telephone, personal computer, patient call system, computer hardware and software, etc.
PHYSICAL ENVIRONMENT / WORKING CONDITIONS
Stress dealing with multiple demands. Limited risk of exposure to body fluids, infectious waste or blood borne diseases.
This job description identifies the general nature and level of work to be performed. It is not to be considered an exhaustive list of responsibilities, duties or skills required of an incumbent.
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