What are the responsibilities and job description for the Member Loan Consultant position at MTC Federal Credit Union?
Description
Role:
The Member Loan Consultant (MLC) is a sales position primarily responsible for originating consumer loans
and building relationships with members and potential members. The MLC will use their knowledge of the
consumer marketplace, products and finance to fully understand the members' personal plans and then market
the MTC Federal services that best meet the needs.
Essential Functions & Responsibilities:
-Responsible for complying with all laws, statutes, rules and regulations which govern the credit union, including but not limited to all components of the Bank Secrecy Act.
-Demonstrate enthusiastic support of corporate mission, core values and long-term objectives.
-Performs job duties within credit union bylaws, regulations, policies, established internal and external service standards and work procedures
-Meet or exceed all performance measurable, as assigned
-Through knowledge of the credit union’s policies, products and services
-Complete ongoing education and compliance training as assigned
-Identify opportunities for new and/or improved products, services, and processes to ensure the highest levels of loan production, quality, and competitiveness
-Support offsite/outbound promotions and sales campaigns
-Communicate to the member and to internal team members regarding the member’s needs
-Collaborate with internal team members to provide the highest levels of member service
-Gather and document member financial information and application details meeting compliance and lending requirements
-Interpret and evaluate financial information and ask appropriate follow-up and probing questions to determine the appropriate products and services
-Recommend loan terms, conditions, and collateral position consistent with the request and associated loan risks, and then set clear expectations with the member, and document pertinent member information
-Provide debt counseling and financial education to members and potential members
-Expert in MTC Federal lending philosophy, model and makes full and proper application of both
Performance Measurements:
- Consumer lending goals that include loan production and sell of ancillary products and services, as assigned
Requirements
Knowledge and Skills:
Experience
One year to three years of similar or related experience.
Education
(1) A two-year college degree, or (2) completion of a specialized certification or licensing, or (3) completion of specialized training courses conducted by vendors, or (4) job-specific skills acquired through an apprenticeship program.
Interpersonal Skills
Work involves much personal contact with others inside and/or outside the organization for the purpose of first-level conflict resolution, building relationships, and soliciting cooperation. Discussions involve a higher degree of confidentiality and discretion, requiring diplomacy and tact in communication.
Other Skills
-Strong skills in MS Office products.
-Stong written and verbal skills.
Physical Requirements
-Some lifting required, less than 50 lbs.
-Some bending and reaching
Work Environment
- General office environment
- Some travel required