What are the responsibilities and job description for the Senior Member Service Representative position at MTC Federal Credit Union?
Description
Join Our Team as a Senior Member Service Representative at MTC Federal Credit Union!
Are you passionate about providing exceptional service and making a difference in the financial lives of others? MTC Federal Credit Union is looking for a dynamic and dedicated Senior Member Service Representative to join our team!
About Us: At MTC Federal Credit Union, we are committed to exceeding our members' expectations through competitive, convenient financial services in a professional, friendly atmosphere. With over 47 years of experience, we offer a wide range of services including loans, mortgages, checking and savings accounts, and more.
What You'll Do:
· Assist the Regional Manager in coordinating sales culture and processes with operational efficiencies.
· Direct the operational functions of the branch, ensuring policies and procedures are followed.
· Promote high morale and instill a sense of team spirit throughout the branch.
· Provide top-notch service to our members, assisting them with their financial needs and inquiries.
· Train, direct, and supervise MSR staff to effectively sell/refer products and services.
· Handle complaints registered by members involving branch operations.
· Maintain proper cash controls and ensure all branch transactions are balanced.
Why Join Us?
· Competitive Benefits: Enjoy a comprehensive benefits package including health insurance, retirement plans, and more.
· Career Growth: We believe in investing in our employees' growth and development. You'll have opportunities for training and advancement within the organization.
· Community Impact: Be part of a team that values community involvement and strives to make a positive impact.
Apply Today! If you're ready to take your career to the next level and join a team that values excellence and community, apply now to become a Senior Member Service Representative at MTC Federal Credit Union.
Requirements
· One to three years of similar or related experience.
· A two-year college degree, specialized certification or licensing, specialized training courses, or job-specific skills acquired through an apprenticeship program.
· Strong communication and interpersonal skills.
· A passion for helping others and a commitment to providing exceptional service.
