Medical Support Assistant (MSA)

Job Title: Medical Support Assistant (MSA)

Location: Various Eastern Colorado Health Care System (ECHCS) Facilities & Remote Options
Work Schedule: Monday – Friday, 7:00 AM – 6:00 PM (8-hour shift within business hours)

Rate: 24/hr

Job Summary

The Medical Support Assistant (MSA) will provide administrative support and appointment scheduling services within the Eastern Colorado Health Care System (ECHCS). The MSA will play a crucial role in ensuring efficient patient scheduling, assisting healthcare providers, and coordinating community care referrals. This position requires excellent communication skills, attention to detail, and proficiency in medical administrative processes.

Job Locations

The position may be based at any of the following ECHCS locations:

• Rocky Mountain Regional VA Medical Center – 1700 N. Wheeling Street, Aurora, CO
• Office of Community Care – 4100 E Mississippi Ave, Glendale, CO 80246
• PFC Floyd K. Lindstrom VA Clinic – 3141 Centennial Blvd, Colorado Springs, CO 80907
• Union Boulevard VA Clinic – 3920 North Union Blvd, Colorado Springs, CO 80907
• PFC James Dunn VA Clinic – 4776 Eagleridge Circle, Pueblo, CO 81008
• Lt. Col. John W. Mosley VA Clinic – 21825 E. Quincy Avenue, Aurora, CO 80018
• Jewell VA Clinic – 1400 E. Jewell Avenue, Aurora, CO 80012
• Golden Outpatient Clinic – 1020 Johnson Road, Golden, CO 80401
• Castle Rock Outpatient Clinic – 3753 Dacoro Lane, Castle Rock, CO 80109
• Alamosa/San Luis Valley Clinic – 622 Del Sol Drive, Alamosa, CO 81101
• La Junta Outpatient Clinic – 1100 Carson Ave, Suite 104, La Junta, CO 81050
• Lamar Outpatient Clinic – 1401 South Main St, Suite 2, Lamar, CO 81052
• Remote Work – Some contractor personnel may work 100% remotely in a non-VA-owned space, which may be within or outside the commuting area of the agency.

Duties and Responsibilities

• Serve as the primary scheduler and receptionist for patient appointments in accordance with VHA Directive 1230.
• Perform front desk duties, which may vary based on clinic needs.
• Collaborate with the Lead Scheduler and scheduling team to maintain accurate patient scheduling.
• Ensure all patient communication is timely and professional.
• Authorize and coordinate Veteran care with community providers when services are unavailable within the VA system.
• Maintain communication with internal medical providers regarding VA Community Care processes and regulations.
• Identify and report issues with automated scheduling systems.
• Validate and update patient demographic information within VA systems.
• Integrate received health records into Computerized Patient Record System (CPRS) and Veterans Health Information Systems and Technology Architecture (VistA).
• Process community care consults via HealthShare Referral Manager (HSRM) and Provider Profile Management System (PPMS).
• Manage incoming phone calls and patient inquiries in a professional manner.
• Use Microsoft Office Suite (Excel, Word, Outlook, Teams) for administrative tasks.
• Perform pre- and post-appointment tracking, scheduling, and follow-ups.
• Deliver excellent customer service to patients, families, VA staff, contractors, and medical personnel.
• Perform other duties as assigned by the supervisor or designated lead.

Qualifications

• U.S. Resident with the legal right to work.
• High School Diploma or GED equivalent required.
• Proficiency in English (oral & written).
• Basic computer skills with experience in Microsoft Office Suite.
• Ability to type at least 50 words per minute (WPM).
• No physical or health restrictions that interfere with job performance.
• Knowledge of basic medical terminology.
• Minimum 6 months of customer service experience.

Administrative and Training Requirements

• Personnel qualifications will be reviewed by ECHCS Chief of Health Administration Services and/or Chief of Office of Community Care.
• Complete annual mandatory training, including security policies, privacy regulations, and VA-specific directives.
• Comply with VA Directive 6504 and data privacy policies.
• Complete Compliance and Business Integrity Training & Education for contract employees.

This version includes job locations and maintains clarity while keeping the job description professional and comprehensive. Let me know if you need any additional edits!

Job Type: Contract

Pay: $23.07 - $28.50 per hour

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Application Question(s):

• Are you a United States Citizen?

Ability to Commute:

• Colorado Springs, CO 80907 (Required)

Work Location: Hybrid remote in Colorado Springs, CO 80907

Salary : $23 - $29