What are the responsibilities and job description for the iPhone, Tablet, and Computer Repair Technician position at MTech Mobility?
Job Description
As a repair technician, the MTech MT is responsible for providing diagnostic and triage services to determine the state of different mobile products (Phones, Tablets, and Computers). The diagnostic service is a critical component to provide the customer with a proper representation of the device problem and a good estimate of the repair requirements and cost.
As a technician you will have the responsibility of diagnosing, disassembling, repairing, and reassembling electronic devices. Along with those responsibilities you will also be required to maintain an efficient and productive work area that will allow you to perform your repair duties in a professional and effective manner.
We are a company that takes great pride in our customer service and offer quality repairs with strict service levels therefore in some situations you will be required to work very quickly and under somewhat stressful conditions in order to complete a repair without sacrificing the quality of our brand. Other task may involve part ordering, research and development, and inventory management. You will be responsible for keeping yourself up to date on the newest electronic devices and their functionality.
Major Responsibilities
MTech Mobility is a global leader in providing comprehensive lifecycle and repair services for devices of any kind.
MTech is unique in that it offers the industry’s most robust set of mobility and IT services for the enterprise, including device preparation and deployment, 7x24x365 multi-lingual helpdesk support, advanced exchange & warranty management, in and out of warranty repair services, telecom expense management services and more.
Through its headquarters in Jupiter, Florida, and satellite locations around the world, organizations turn to MTech to offload the heavy lifting associated with deploying, supporting, managing, repairing and refreshing devices for their workforce.
MTech Mobility is a global leader in providing comprehensive lifecycle and repair services for devices of any kind. MTech is unique in that it offers the industry’s most robust set of mobility and IT services for the enterprise, including device preparation and deployment, 7x24x365 multi-lingual helpdesk support, advanced exchange & warranty management, in and out of warranty repair services, telecom expense management services and more. Through its headquarters in Jupiter, Florida, and satellite locations around the world, organizations turn to MTech to offload the heavy lifting associated with deploying, supporting, managing, repairing and refreshing devices for their workforce.
As a repair technician, the MTech MT is responsible for providing diagnostic and triage services to determine the state of different mobile products (Phones, Tablets, and Computers). The diagnostic service is a critical component to provide the customer with a proper representation of the device problem and a good estimate of the repair requirements and cost.
As a technician you will have the responsibility of diagnosing, disassembling, repairing, and reassembling electronic devices. Along with those responsibilities you will also be required to maintain an efficient and productive work area that will allow you to perform your repair duties in a professional and effective manner.
We are a company that takes great pride in our customer service and offer quality repairs with strict service levels therefore in some situations you will be required to work very quickly and under somewhat stressful conditions in order to complete a repair without sacrificing the quality of our brand. Other task may involve part ordering, research and development, and inventory management. You will be responsible for keeping yourself up to date on the newest electronic devices and their functionality.
Major Responsibilities
- Diagnostic and triage repair services for mobile devices (smart phones, tablets and computers)
- Customer interaction
- Disassembly and reassembly of mobile device components
- Maintain an effective, efficient, organized and productive work area
- Ability to work in a collaborative environment
- Willingness to contribute and support a knowledge sharing culture
- Balance multiple & shifting priorities
- Innovative thinking and problem solving
- Effective time management
- Ability to work different shifts
- Self-driven and motivated
- Excellent hand and eye ability working with micro parts and services
- Good organizational and follow through skills
- High School or equivalent minimum; college graduate, technical school with relevant degree preferred
MTech Mobility is a global leader in providing comprehensive lifecycle and repair services for devices of any kind.
MTech is unique in that it offers the industry’s most robust set of mobility and IT services for the enterprise, including device preparation and deployment, 7x24x365 multi-lingual helpdesk support, advanced exchange & warranty management, in and out of warranty repair services, telecom expense management services and more.
Through its headquarters in Jupiter, Florida, and satellite locations around the world, organizations turn to MTech to offload the heavy lifting associated with deploying, supporting, managing, repairing and refreshing devices for their workforce.
MTech Mobility is a global leader in providing comprehensive lifecycle and repair services for devices of any kind. MTech is unique in that it offers the industry’s most robust set of mobility and IT services for the enterprise, including device preparation and deployment, 7x24x365 multi-lingual helpdesk support, advanced exchange & warranty management, in and out of warranty repair services, telecom expense management services and more. Through its headquarters in Jupiter, Florida, and satellite locations around the world, organizations turn to MTech to offload the heavy lifting associated with deploying, supporting, managing, repairing and refreshing devices for their workforce.
