Software Support Specialist

Location: Atlanta, GA – Hybrid environment (2-3 days onsite)

Department: Tech Support

Overview

At M-Tech Systems, our company mission is to increase yield in protein production to help feed the growing world population without compromising animal welfare or damaging the planet. We aim to create software that delivers real-time data to the entire supply chain that allows producers to get better insight into what is happening on their farms and what they can do to responsibly improve production.

M-Tech Systems is the industry-leading provider for Live Animal Protein Production Performance Management Tools. For over 30 years, M-Tech Systems has provided cutting-edge enterprise data solutions for all aspects of the live poultry operations cycle. We provide our customers with solutions in Business Intelligence, Live Production Accounting, Production Planning, and Remote Data Management—all through an integrated system. Our applications can currently be found running businesses on six continents in over 50 countries. M-Tech has built an international reputation for equipping our customers with the power to utilize comprehensive data to maximize profitability.

With nearly 300 employees globally, M-Tech Systems currently has main offices in Mexico, United States, and Brazil, with additional resources in key markets around the world. M-Tech Systems USA’s headquarters is based in Atlanta, Georgia and has approximately 90 team members in a casual, collaborative environment. Our work culture here is based on a passion for helping our clients feed the world, resulting in a flexible and rewarding atmosphere. We pride ourselves for having a working atmosphere that encourages collaboration, exceptional development tooling, training, and ongoing opportunities to work with senior and executive management.

Job Summary

The Tech Support Specialist position will work as part of a centralized support team providing solutions to customers along multiple software product lines and will play key roles in the successful support and maintenance of the applications developed by M-Tech Systems. The Tech Support Specialist will be responsible for actively supporting the software for new and existing customers. Tech Support is accountable for executing customer specific tasks and working with other vendors on behalf of the customer. This position has incredible growth potential, as it can be a starting point for any number of career paths within M-Tech.

Essential Functions & Responsibilities

Will contribute to building multifaceted enterprise and customized applications for a diverse and growing international client base. Tasks will include:

• Work with the Support Manager to execute the scope and time of customer deliverables to meet the expectations of the customer.

• Manage multiple tickets and tasks simultaneously across different software product lines.

• Solve or route identified issues to appropriate workflow in a timely manner.

• Work with the Support Manager and/or Project Managers to execute the scope and time of project deliverables to meet the expectations of the Project Implementation team.

• Work with customers or Project Managers to duplicate issues with the software so that they are clearly documented and can be sent to Development for resolution.

• Work with customers to document any requests for new software features so that Development can add requested functionality
  

Qualifications, and Experience

• Four-year college degree

• 2 years’ experience in software support or another relevant field preferred

• SQL Database experience preferred

Required Skills:

• Exceptional analytical skills and proficiency in software environments
  Clear decision making and problem-solving ability
• Attention to detail and ability to see tasks through to completion
  Ability to work well independently and within teams
• Self-motivated
• Can speak, read, write in English on a proficient/advanced level

EEO Statement
Integrated into our shared values is M-Tech’s commitment to diversity and equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. M-Tech is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance, and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. Every individual at M-Tech has an ongoing responsibility to respect and support a globally diverse environment.