What are the responsibilities and job description for the Production Support Analyst position at mthree?
**Looking for local candidates**
Want to work in technology in the financial industry?
We are looking for someone to be a part of a dynamic team for one of our clients as a Production Support Analyst.
This role provides dedicated Tech support to coverage across all Custody applications and processing issues that impact day to day business activities. It is expected to be in the office 3 days a week minimum within the metro area and the ability to cover early and late shifts between 7am – 7pm M-F, with some weekend coverage possible.
We are looking for someone with excellent written and verbal communication skills, energetic, good follow-up and initiative to solve user problems. Ability to work in a fast paced and high demand environment. Financial background is desired.
About mthree:
Since 2010, mthree has been helping clients solve their business and technological challenges. We are a technology and business consultancy with a global workforce delivering significant business and IT projects in some of the largest financial services organizations worldwide.
- Core Services
- Consulting and Advisory
- Managed Services
- Alumni Graduate Program
- Alumni Pro Program
We have a global presence and are experts in delivering exceptional quality to our client base, providing consulting services across Risk, Regulation & Compliance; Vendor Products; Application Support; Application Development; Cyber & Information Security; Data Science and DevOps areas.
Our Expert program offers experienced professionals access to top roles in tech, finance, aviation and insurance. Join us to work on groundbreaking technology projects, from international trading platforms to critical applications for leading airlines. We recruit professionals who are eager to fast-track their careers in technology or operations within prestigious global organizations.
Responsibilities:
- Enhance and maintain server-side components and libraries within the RiskViewer platform.
- Respond to internal users and external client issues, escalate issues and own until resolution is provided
- Join calls with external clients to provide technical information relating to file delivery, encryption set-up, entitlement needs, etc.
- Monitor, resolve system errors, disruptions. Document resolution. Liaise with upstream data providers to resolve issues. Respond to and solve inquiries and operations requested by users. - Document, Review, handling and resolution steps for support scenarios.
- Ability to troubleshoot issues across the multiple teams and applications
- Participate in outage calls and communicate impact to internal users, external clients and Sr Mgmt
- You will identify and drive opportunities to improve user and client self-service.
- Participate in on-call rotation and periodic conference calls with other specialists from other time zones.
Required Experience:
- Hands on experience with UNIX, SQL to assist with troubleshooting
- Knowledge of Automation Related activities using scripting languages such as Python, Bash, Perl, Ruby
- Excellent analytical and communication skills
- Ability to prioritize and willingness to take ownership
- Problem solving mindset and solution enabler
- Great Problem trouble shooting skills
- Familiar with Financial Products like Equity and Fixed Income, Securities, different type of risks in an investment bank, Trade flow
At mthree, our values support courageous teammates, needle movers, and learning champions all while striving to support the health and well-being of all employees. We take great pride in celebrating the diversity of each individual who contributes to making mthree the company it is today and will be in the future. We value diversity both within mthree and with our partner companies, and we're proud to provide an environment where all our colleagues can flourish. That means promoting a strong culture of equality but, most importantly, inclusion.
