Production Support Analyst

**Looking for local candidates**

Want to work in technology in the financial industry?

We are looking for someone to be a part of a dynamic team for one of our clients as a Production Support Analyst based in South Jordan, Utah. It is expected to be in the office 3 days a week minimum within the metro area and the ability to cover early and late shifts between 7am – 7pm M-F, with some weekend coverage possible.

This team is the global group responsible for ensuring optimal performance and stability of applications and infrastructure providing critical IT services to multiple businesses and product lines at our client. The role offers a fast-paced and interesting mix of technical and business challenges, allowing the holder to develop an in-depth understanding of or client's technologies and businesses. While direct experience with these systems and business lines is not essential, the role requires these skills and knowledge to be developed over time.

About mthree:

Since 2010, mthree has been helping clients solve their business and technological challenges. We are a technology and business consultancy with a global workforce delivering significant business and IT projects in some of the largest financial services organizations worldwide.

• Core Services
• Consulting and Advisory
• Managed Services
• Alumni Graduate Program
• Alumni Pro Program

We have a global presence and are experts in delivering exceptional quality to our client base, providing consulting services across Risk, Regulation & Compliance; Vendor Products; Application Support; Application Development; Cyber & Information Security; Data Science and DevOps areas.

Our Expert program offers experienced professionals access to top roles in tech, finance, aviation and insurance. Join us to work on groundbreaking technology projects, from international trading platforms to critical applications for leading airlines. We recruit professionals who are eager to fast-track their careers in technology or operations within prestigious global organizations.

Responsibilities:

• Monitor and respond to user-reported issues as well as infrastructure alerts promptly and professionally, ensure issues are tracked through to resolution.
• Ensure efficient incident management, ensuring accurate communication to impacted groups and timely resolution.
• Facilitate root cause investigations and manage the implementation of corrective and preventative measures.
• Manage coverage during North America, Asia and Europe market hours, including weekend pre-open ready-for-business checks. Proactively identify and respond promptly to failures.
• Partner with development teams to drive stability, operational excellence, and a culture of efficiency.
• Ensure team knowledge is current and forward-looking.
• Respond to regulatory and compliance issues with urgency.
• Liaise with external technology vendors and exchanges to coordinate changes and resolve connectivity and market data issues.
• Review, execute, and verify production changes in strict accordance with procedures defined in change documents.
• Take an active role in planned technology events, i.e. business continuity tests, ensuring recovery procedures are accurate and complete.
• Leverage tools and resources available within the firm to simplify, automate, or eliminate inefficiencies.

Required Experience:

• Bachelor’s degree in Computer Science or related field from an accredited college or university
• 1-3 years experience in production support with front office facing experience or experience at an investment bank
• Strategic mindset with specific focus on tooling, automation, and efficiency
• Proficiency with Linux and strong scripting skills, like Perl, Python, or UNIX shell.
• Network diagnostic skills and experience with networks and real-time messaging technologies (multicast, TCP/IP, UDP, SNMP)
• Good working knowledge of trading and risk management business concepts
• Familiarity with job scheduling tools (Autosys) and version control tools (Perforce/Clear Case)
• Familiarity with Cloud technologies and supporting applications hosted on cloud

At mthree, our values support courageous teammates, needle movers, and learning champions all while striving to support the health and well-being of all employees. We take great pride in celebrating the diversity of each individual who contributes to making mthree the company it is today and will be in the future. We value diversity both within mthree and with our partner companies, and we're proud to provide an environment where all our colleagues can flourish. That means promoting a strong culture of equality but, most importantly, inclusion.