IT Support Specialist

Every day, MTI Motion associates around the world set the future in motion by solving our customers' most vexing motion-control challenges. Serving various industries including commercial aerospace, defense, oil and gas, and transportation, MTI Motion designs and manufactures an innovative portfolio of custom, precision motion-control products and solutions, including high-performance motors, drives and controllers, as well as windings, gears and ball screws.

We're committed to promoting a collaborative team environment that focuses on accountability, honesty and integrity to ensure customer satisfaction. We take pride in the work we perform and are committed to continuous improvement. In addition to offering a competitive benefits package, we strive to offer our employees opportunities to achieve career advancement.

MTI Motion is a wholly owned operating company within the Steel Partners (NYSE: SPLP) family of companies and is headquartered in Pleasant Prairie, WI, with facilities worldwide.

POSITION OVERVIEW

The IT Support Specialist position will be part of a tightly knit IT team and will be looked upon as a subject matter expert in supporting and deploying user facing systems and services, striving to constantly learn and thoughtfully troubleshoot problems before escalating. The candidate will have excellent oral and written communication skills with a focus on providing positive user experiences and interactions.

ESSENTIAL JOB FUNCTIONS

• Support client-based applications, problem-solve and provide technical expertise within a Microsoft environment.
• Closely monitor the IT ticketing system - creating, responding to & resolving support tickets and following up with staff as needed, all with a sense of urgency.
• Coordinate with HR and managers to both on and offboard users in a timely manner.
• Create and administer user accounts within MTI's various systems.
• Image, configure and deploy PC hardware to staff.
• Interact and coordinate with vendors, service providers and consultants as needed.
• Provide maintenance and support for printers, scanners and various other peripherals utilized within a manufacturing environment.
• Maintain device images, system configurations, hardware and software.
• Troubleshoot various types of hardware issues with laptops and desktops.
• Administer mobile devices, such as Apple iOS and Android devices.
• Document technical procedures and create detailed work instructions for staff.
• Follow and enforce all IT dept. policies and procedures.
• Support users within an RDS environment.
• Follow and enforce all IT dept. policies and procedures.
• Maintain the PC hardware inventory.

• 1 - 2 years of experience in providing both hands-on and remote assisted technical support.
• Working knowledge of the following: Windows 10/11, Office (M) 365, Azure/Entra, Active Directory, help desk ticketing systems, endpoint protection solutions, phones.
• Experience within a ‘least privilege access' environment.
• IT certification(s) are a plus. (CompTIA, Microsoft OS, Azure, etc.)
• Self-motivated; ability to work independently and as part of a team.
• Skills to help prioritize and organize assigned work.
• Excellent written communication skills and ability to create technical documentation.
• Excellent interpersonal skills to interact with staff at all locations.
• Proactive in finding potential issues before they become help desk or infrastructure problem.
• Participate in a ‘month end' after hours support rotation.

Please note: This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER

MTI Motion is an equal employment opportunity (EEOC) employer such that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, age or other legally protected status.

We will ensure individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact MTI Motion to request accommodation.

DIVERSITY, EQUITY & INCLUSION

At MTI Motion, we are dedicated to building a diverse, inclusive and authentic workplace. If you are excited about this role but your experience does not align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or another role.