What are the responsibilities and job description for the Front Desk Associate position at MTN Ridgway Lodge?
Front Desk Associate – MTN Lodge Ridgway
Location: Ridgway, CO (No Commute to Telluride Required)
Pay: $17 - $18 per hour (Based on Experience)
Employment Type: Full-time & Part-time Available
Why Join Our Team?
Looking for a fresh start with growth potential? At MTN Lodge Ridgway, we’re committed to fostering both personal and professional development in a welcoming and dynamic work environment.
Benefits & Perks:
- Competitive pay
- Employee discounts
- Free uniform
- Paid time off (upon qualification)
- Tips
- Complimentary beverages
About the Role
As a Front Desk Associate, you will be the face of MTN Lodge Ridgway, ensuring every guest enjoys a seamless and memorable stay. Your role includes greeting guests, managing check-ins and check-outs, handling inquiries, and assisting with food and beverage service at the Basecamp Café—all with enthusiasm and professionalism.
Your contributions will not only enhance the guest experience but also help drive sales and profitability while supporting your own career growth.
Key Responsibilities
- Warmly welcome and assist guests with check-ins and check-outs
- Address guest inquiries and resolve issues efficiently
- Utilize the Property Management System for reservations, transactions, and service charges
- Serve guests at the Basecamp Café as needed
- Communicate important information with team members
- Handle phone and email inquiries regarding reservations and hotel services
- Accurately process cash, credit card, and direct bill transactions
- Maintain cleanliness and sanitization in public areas, including the lobby, restrooms, and laundry facilities
- Assist with housekeeping and laundry duties as needed
- Manage incoming and outgoing packages
- Follow company safety and security protocols and report any concerns
- Work collaboratively as part of a team
What We’re Looking For
- Confidence, initiative, and the ability to work independently
- Strong decision-making and problem-solving skills
- A proactive approach with a strong sense of urgency
- Ability to provide outstanding guest experiences
- Commitment to professionalism and teamwork
Operational Responsibilities
- Ensure guest satisfaction and uphold our service standards
- Register guests, handle reservations, and conduct housekeeping audits
- Monitor inventory and manage vendor relationships
- Enforce proper cash handling, payment processing, and inventory procedures
- Adhere to company policies on conduct, attendance, uniform, and appearance
Schedule:
- Day shifts, evening shifts, and holiday shifts available
Qualifications:
- Experience: Minimum of 2 years in customer service (Required)
- Work Location: In-person at MTN Lodge Ridgway
Ready to be part of our exciting journey? Apply today and grow with us at MTN Lodge Ridgway!
Job Types: Full-time, Part-time
Pay: $17.00 - $18.00 per hour
Expected hours: 32 – 40 per week
Benefits:
- Employee discount
- Paid time off
Schedule:
- 8 hour shift
- Evening shift
- Every weekend
- Morning shift
Work Location: In person
Salary : $17 - $18
