Desktop Support Technician (IT) - MTN View Ford

If you’re looking for an opportunity to join the automotive industry as a valued team member, your search is complete. Mountain View has a great history of providing excellent career opportunities in the Greater Chattanooga area for sharp, energetic people. Our dealerships are family-owned, and our loyal customer base has driven our businesses' success since 1981! We're always seeking qualified, top talent to continue to grow with us. If you're interested in joining our team, apply today! Compensation commensurate with experience

Mtn View Auto Group is seeking a Full Time Desktop Support Technician to join our growing team!

What We Offer

• Medical, Dental, and Vision Insurance (BCBS) eligibility after 60 days
• 401K Plan
• Paid time off and vacation
• Employee Assistance Program (EAP) at date of hire for all employees
• Growth opportunities
• Paid Training
• Family owned and operated
• Long term job security
• Health and wellness
• Discounts on products and services
• Employee Assistance Program
• Flexible Work Schedule

Role and Responsibilities of a Desktop Support Technician

The candidate would be responsible for providing excellent end user support in resolving technical issues in a multi-establishment and fast-paced environment.

Duties include but are not limited to:

• Establish and maintain effective relationships with management, staff, and vendors.
• Monitor and respond promptly to IT helpdesk requests via phone and email.
• Provide technical support for systems, software, hardware, printers, scanners, peripheral devices, and VoIP phones.
• Support Microsoft Office, Azure, Intune, Entra ID, and DMS (Dealership Management Systems).
• Document and follow internal procedures and maintain computer system performance.
• Diagnose and troubleshoot issues, guiding users through solutions.
• Escalate recurring or critical problems to tier-2 support.
• Resolve network-related issues (LAN, WAN, and other systems).

Qualifications and Education Requirements

Combination of education and work experience equivalent and /or at least 2 years’ experience working in a Help Desk/ User support environment or training that provided the technical knowledge and skills needed for user support.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

MTN View Auto Group complies with all regulations set forth by the Federal Trade Commission (FTC). Due to these regulations MTN View enforces enhanced security processes such as mobile multi-factor authorizations. It is a required that all applicants must have a personal mobile device that can support these multi-factor authentication systems such as, but not limited to, the DUO mobile app.

Job Type: Full-time

Pay: $16.00 - $22.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Health insurance
• Health savings account
• Life insurance
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• Weekends as needed

Work Location: In person

Salary : $16 - $22