What are the responsibilities and job description for the Service Contract Administrator position at MTS Systems Corporation?
Job Description
Primary Objective:
Responsible for the creation, control, and administration of MTS customer service contract orders from order receipt through invoicing utilizing specific tools and applications. Ensures MTS’s policy and procedures, government regulations, and audit requirements are followed and understood to mitigate risk to MTS and that all deadlines are met to ensure accurate fiscal period order and revenue recognition.
Major Areas of Accountability
Reviews contract/purchase order terms and conditions to ensure uniform application of contractual policies and procedures. Verify Expense Authorization Policy (EAP) approvals for all entitlement or billing plans are properly attached to the opportunity before contract creation. Creates service contract orders in the business management system (CRM) following established guidelines. Confirm bill to and shipping addresses are correct in accordance with customer master records. Timely balance transfer of unused funds from the previous service plan contract to the new service plan contract to ensure funds are available for customer use. Reviews and processes Billing Due List for all service activities weekly to ensure timely and accurate billings. Review contracts weekly for errors and release Bundled Service Contracts sold as part of equipment sales. Ensures correct service orders are opened within the contract that also includes intercompany orders for other countries. Manage Fluid Care Program by processing incoming oil samples, adding new customer information into the system and communicating results to the appropriate contacts. Responsible for managing and distributing incoming Purchase Orders across various online portals for all business industries. Other duties as assigned
General Qualifications
AA degree and 2 years of relevant experience.
OR high school diploma and 4 years of relevant experience.
Physical Demands (U.S. only)
Best In Class Benefits
While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee is occasionally required to stand; walk; and stoop, kneel, crouch, or crawl. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.
Compensation Information
$26 - $39/hr Dependent on experience, skills and education
Primary Objective:
Responsible for the creation, control, and administration of MTS customer service contract orders from order receipt through invoicing utilizing specific tools and applications. Ensures MTS’s policy and procedures, government regulations, and audit requirements are followed and understood to mitigate risk to MTS and that all deadlines are met to ensure accurate fiscal period order and revenue recognition.
Major Areas of Accountability
Reviews contract/purchase order terms and conditions to ensure uniform application of contractual policies and procedures. Verify Expense Authorization Policy (EAP) approvals for all entitlement or billing plans are properly attached to the opportunity before contract creation. Creates service contract orders in the business management system (CRM) following established guidelines. Confirm bill to and shipping addresses are correct in accordance with customer master records. Timely balance transfer of unused funds from the previous service plan contract to the new service plan contract to ensure funds are available for customer use. Reviews and processes Billing Due List for all service activities weekly to ensure timely and accurate billings. Review contracts weekly for errors and release Bundled Service Contracts sold as part of equipment sales. Ensures correct service orders are opened within the contract that also includes intercompany orders for other countries. Manage Fluid Care Program by processing incoming oil samples, adding new customer information into the system and communicating results to the appropriate contacts. Responsible for managing and distributing incoming Purchase Orders across various online portals for all business industries. Other duties as assigned
General Qualifications
- Ability to clearly communicate in writing and orally.
- Ability to track and process multiple demands in a fast-paced environment.
- Strong problem solving.
- SAP and Workforce Management software application experience is preferred.
- Travel Requirements: None.
AA degree and 2 years of relevant experience.
OR high school diploma and 4 years of relevant experience.
Physical Demands (U.S. only)
Best In Class Benefits
- Our total rewards package is broad and offers comprehensive support from health and wellness, to retirement and financial stability.
- Affordable Medical, Dental, Vision Insurance
- HSA/FSA with a company match
- Income Protection Benefits
- Industry Leading 401(k) plan
- Paid Time Off
- Parental Leave
- Matching Gift and Volunteer Program
- Our Employee Resource Groups (ERGs) are employee-led organizations that bring together diverse groups of people to share experiences and innovative ideas to help accelerate our path to full potential
- It is also our commitment to a diverse and inclusive work environment, strive to create a place where everyone is welcome to contribute their talents and ideas.
- ITW Hearts Giving Hope Program provide employees an opportunity to give back and help families in our neighborhoods who are in need
While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee is occasionally required to stand; walk; and stoop, kneel, crouch, or crawl. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.
Compensation Information
$26 - $39/hr Dependent on experience, skills and education
Salary : $26 - $39
