LABORATORY ACCESS SPECIALIST COORDINATOR

Shift:Monday - Friday 8 hour day shift (Between 7:30am-5:30pm)
Department: Labs Administration
Compensation:

* Base Pay Range: $19.15 - $30.23 per hour, based on experience

ABOUT THE JOB

MU Health Care is looking for a proactive, customer-focused individual to join our dynamic team in a fast-paced call center environment. The ideal candidate will be a critical thinker who thrives on solving complex, technical inquiries and is passionate about delivering exceptional service to patients, clinicians, and internal teams. We seek someone who takes initiative, is creative in problem-solving, and is committed to ensuring the highest level of communication and accuracy in every interaction. If you are eager to make an impact by improving processes and supporting a collaborative team, we want you to be a part of our mission to provide outstanding care and service to our community. Join us and be a key player in enhancing the patient experience while supporting the vital work of our laboratory teams.

ABOUT MU HEALTH CARE

At MU Health Care, we have an inspired, hard-working and collaborative environment driven by our mission to save and improve lives. We believe anything is possible and rally around solutions. We celebrate innovation and offer opportunities to be a part of something bigger - to have a voice and role in the work that is serving our community and changing the field of medicine.

Our academic health system - the only in mid-Missouri - is home to multiple hospitals, including the region's only Level 1 Trauma Center and region's only Children's Hospital as well as over 90 specialty clinics. Here, you can define your career among our many clinical and nonclinical positions - with growth, opportunity and support every step of the way.

Learn more about MU Health Care.

Learn more about living in mid-Missouri.

EMPLOYEE BENEFITS

* Health, vision and dental insurance coverage starting day one

* Generous paid leave and paid time off, including nine holidays

* Multiple retirement options, including 100% matching up to 8%and full vesting in three years

* Tuition assistance for employees (75%) and immediate family members (50%)

* Discounts on cell phone plans, rental cars, gyms, hotels and more

* See a comprehensive list of benefitshere.

DETAILED JOB DESCRIPTION

Facilitate laboratory information exchange through handling of incoming and outgoing interactions as well as ensure completeness and accuracy of documentation of such interactions.

Provide superior customer service while coordinating and responding to all requests in a courteous and timely manner.

Effectively and efficiently manage incoming calls by responding proactively, thinking critically, acting creatively, and taking independent initiative.

Perform duties consistent with written policies, procedures, and regulatory requirements.

Monitor metrics, problems, complaints, requests, and make recommendations for process improvement or change. Investigate issues, solve routine problems, and raise proper concerns to supervisors in a timely manner.

May complete unit/department specific duties and expectations as outlined in department documents.

REQUIRED QUALIFICATIONS

High school diploma or an equivalent combination of education and experience from which comparable knowledge, skills and abilities can be acquired.

One (1) year of medical laboratory experience

PREFERRED QUALIFICATIONS

Customer service experience.

Medical Technologist (MT) certification by the American Medical Technologists. Medical Lab Technician (MLT) certification by the American Society for Clinical Pathologists.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met with or without reasonable accommodation. The performance of these physical demands is an essential function of the job. The employee may be required ambulate, remain in a stationary position, and position self to reach and/or move objects above the shoulders and below the knees. The employee may be required to move objects up to 10 lbs.

The University of Missouri is an Equal Opportunity Employer.