What are the responsibilities and job description for the PATIENT ACCESS SPECIALIST - Therapy Services position at MU Health Care?
Shift : Monday - Friday Days
Department : Mizzou Therapy Services
Compensation :
- Base Pay Range : $14.80 - $23.32 / hour based on experience
ABOUT THE JOB
MU Health Care is looking for a dynamic and proactive individual to join our team! The ideal candidate is a problem-solver with exceptional multitasking abilities and a passion for delivering outstanding customer service. You will thrive in a fast-paced environment, coordinating complex appointment schedules and ensuring seamless communication across multiple service lines. Your ability to build strong relationships with healthcare teams and maintain a positive image of MU Health Care is essential. If you are detail-oriented, tech-savvy, and eager to contribute to a collaborative team, we want you on board! Join us and make a difference in patient care every day.
ABOUT MU HEALTH CARE
At MU Health Care, we have an inspired, hard-working and collaborative environment driven by our mission to save and improve lives. We believe anything is possible and rally around solutions. We celebrate innovation and offer opportunities to be a part of something bigger - to have a voice and role in the work that is serving our community and changing the field of medicine.
Our academic health system - the only in mid-Missouri - is home to multiple hospitals, including the region's only Level 1 Trauma Center and region's only Children's Hospital as well as over 90 specialty clinics. Here, you can define your career among our many clinical and nonclinical positions - with growth, opportunity and support every step of the way.
Learn more about MU Health Care.
Learn more about living in mid-Missouri.
EMPLOYEE BENEFITS
DETAILED JOB DESCRIPTION
Provide patients with information on providers, directions to locations and special instructions.
Responsible for multidisciplinary scheduling across multiple service lines.
Interview caller to obtain full understanding of information being requested.
Maintain strong working relationship with healthcare team by promotion of teamwork and communication center success.
Monitor calls and distribute work to team and / or sections for completion of requests / needs.
Responsible for satisfying the customer and maintaining the image of MUHC.
Participate in training and observation of new team members Exhibits proactive problem solving skills, monitor patient access metrics and standards, which includes develop and coordinator resolution to access barriers when necessary.
Request, prepare and ensure the completeness of the patient medical record and physician orders.
Demonstrate working knowledge of PC word processing, spread sheets and applications such as IDX / GE, Cerner, etc. appropriately within introductory period Criteria for position (must meet 4 or 5) : 90% work in designated call centers. Cover 5 or more departments 90% of the time.
Complete 5,000 monthly phone volumes.
Work on 5 or more clinic location / areas. Must be 6 or more FTE working in the designated call center.
May complete unit / department specific duties and expectations as outlined in department documents.
High school diploma or an equivalent combination of education and experience from which comparable knowledge, skills and abilities can be acquired. One (1) year of related experience in a medical office, hospital, medical call center, or similar customer service environment. Education may be used in lieu of work experience.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met with or without reasonable accommodation. The performance of these physical demands is an essential function of the job. The employee may be required ambulate, remain in a stationary position, and position self to reach and / or move objects above the shoulders and below the knees. The employee may be required to move objects up to 10 lbs.
Equal Opportunity Employer
The University of Missouri System is an Equal Opportunity Employer. Equal Opportunity is and shall be provided for all employees and applicants for employment on the basis of their demonstrated ability and competence without unlawful discrimination on the basis of their race, color, national origin, ancestry, religion, sex, pregnancy, sexual orientation, gender identity, gender expression, age, disability, or protected veteran status, or any other status protected by applicable state or federal law. This policy applies to all employment decisions including, but not limited to, recruiting, hiring, training, promotions, pay practices, benefits, disciplinary actions and terminations. For more information, visit
All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, religion, sex, pregnancy, sexual orientation, gender identity, gender expression, age, disability, or protected veteran status, or any other status protected by applicable state or federal law.
Salary : $15 - $23
