What are the responsibilities and job description for the PATIENT SERVICE REPRESENTATIVE - FINANCIAL CLEARANCE position at MU Health Care?
Shift:Monday - Friday, 8am - 5pm
Department: Financial Clearance - ability to be remote after the completion of training and meeting department/position expectations
Compensation:
* Base Pay Range: $14.00 - $21.18/hour, based on experience
* Special Pay: Additional $.50 per hour until 05/31/25
* Sign-On Bonus: $1,000
o Note: Details will be provided during the HR interview. Policy language is available upon request.
ABOUT THE JOB
MU Health Care is in search of a dedicated Patient Service Representative to join our Financial Clearance team. If you're driven by a passion for helping others and thrive in a dynamic, fast-paced environment, this role offers an exciting opportunity. We're seeking individuals with a proven track record of delivering exceptional customer service and an unwavering attention to detail. In this role, you'll serve as the crucial link between patients and insurance companies, ensuring the accuracy and timeliness of insurance information. Join our team and become part of a culture that deeply values providing the best possible support to our patients.
ABOUT MU HEALTH CARE
At MU Health Care, we have an inspired, hard-working and collaborative environment driven by our mission to save and improve lives. We believe anything is possible and rally around solutions. We celebrate innovation and offer opportunities to be a part of something bigger - to have a voice and role in the work that is serving our community and changing the field of medicine.
Our academic health system - the only in mid-Missouri - is home to multiple hospitals, including the region's only Level 1 Trauma Center and region's only Children's Hospital as well as over 90 specialty clinics. Here, you can define your career among our many clinical and nonclinical positions - with growth, opportunity and support every step of the way.
Learn more about MU Health Care.
Learn more about living in mid-Missouri.
EMPLOYEE BENEFITS
* Health, vision and dental insurance coverage starting day one
* Generous paid leave and paid time off, including nine holidays
* Multiple retirement options, including 100% matching up to 8%and full vesting in three years
* Tuition assistance for employees (75%) and immediate family members (50%)
* Discounts on cell phone plans, rental cars, gyms, hotels and more
* See a comprehensive list of benefitshere.
DETAILED JOB DESCRIPTION
Collaborate with patients, families and/or staff in handling and resolving problems that may occur during the course of visit.
Verify insurance eligibility in a timely manner by phone, fax, or payer website. Insures all appropriate insurance information is obtained prior to a patient's visit in order to facilitate payment.
Validate patient demographics, insurance, pre-certification, prior authorization, referrals; prepare accurate billing documents utilizing knowledge of ICD-9, CPT-4 coding, and managed care plans; obtain signatures; process hold bills.
Understand and subscribes to the Culture of Yes to Care, Deliver, Innovate, and Serve our patients.
Request, prepare and ensure the completeness of the patient medical record and physician orders.
May complete unit/department specific duties and expectations as outlined in department documents.
REQUIRED QUALIFICATIONS
High school diploma or an equivalent combination of education and experience from which comparable knowledge, skills and abilities can be acquired.
Six (6) months of experience with frontline customer service and guest relations duties and skills.
PREFERRED QUALIFICATIONS
Prior experience in a health care setting, hospital admissions, registration, medical office, and use of medical terminology strongly preferred.
Additional license/certification requirements as determined by the hiring department.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met with or without reasonable accommodation. The performance of these physical demands is an essential function of the job. This position is very active and may require ambulating, remaining in a stationary position and positioning self to reach and/or move objects above the shoulders and below the knees. The employee may frequently lift and/or move objects up to 10 lbs. and occasionally move objects up to 25 lbs.
This role may also routinely come into contact with patients who may have contagious illnesses. This position is in a health care facility open 24 hours a day, 365 days a year. Rotating shifts as well as holiday and work during inclement weather will be required.
Equal Opportunity Employer
The University of Missouri System is an Equal Opportunity Employer. Equal Opportunity is and shall be provided for all employees and applicants for employment on the basis of their demonstrated ability and competence without unlawful discrimination on the basis of their race, color, national origin, ancestry, religion, sex, pregnancy, sexual orientation, gender identity, gender expression, age, disability, or protected veteran status, or any other status protected by applicable state or federal law. This policy applies to all employment decisions including, but not limited to, recruiting, hiring, training, promotions, pay practices, benefits, disciplinary actions and terminations. For more information, visit https://www.umsystem.edu/ums/hr/eeo.
All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, religion, sex, pregnancy, sexual orientation, gender identity, gender expression, age, disability, or protected veteran status, or any other status protected by applicable state or federal law.
The University of Missouri is an Equal Opportunity Employer. https://www.umsystem.edu/ums/hr/eeo
Salary : $14 - $21
