What are the responsibilities and job description for the SERVICE COORDINATOR: CENTRAL CHECK IN position at MU Health Care?
Shift:Monday - Friday 11:30AM to 8:00PM. Hours are based on the need of the department; and will require being on-call during the week/weekend.
Department: Patient Access - Central Check In
Compensation:
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Base Pay Range: $19.15 - $30.23/hour - final salary based on experience
ABOUT THE JOB
MU Health Care is looking for a dedicated individual to join our team as a liaison between management, healthcare providers, and support staff. The ideal candidate is a natural leader with exceptional communication skills, adept at fostering collaboration and guiding teams through policy changes and procedural updates. This role requires a proactive problem-solver who thrives in a fast-paced environment, balancing multiple priorities while providing excellent support and training to staff members.
ABOUT MU HEALTH CARE
At MU Health Care, we have an inspired, hard-working and collaborative environment driven by our mission to save and improve lives. We believe anything is possible and rally around solutions. We celebrate innovation and offer opportunities to be a part of something bigger - to have a voice and role in the work that is serving our community and changing the field of medicine.
Our academic health system - the only in mid-Missouri - is home to multiple hospitals, including the region's only Level 1 Trauma Center and region's only Children's Hospital as well as over 90 specialty clinics. Here, you can define your career among our many clinical and nonclinical positions - with growth, opportunity and support every step of the way.
Learn more about MU Health Care.
Learn more about living in Columbia, MO.
EMPLOYEE BENEFITS
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Health, vision and dental insurance coverage starting day one
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Generous paid leave and paid time off, including nine holidays
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Multiple retirement options, including 100% matching up to 8%and full vesting in three years
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Tuition assistance for employees (75%) and immediate family members (50%)
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Discounts on cell phone plans, rental cars, gyms, hotels and more
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See a comprehensive list of benefitshere.
DETAILED JOB DESCRIPTION
Act as liaison between management, health care providers, and support staff to ensure communication between these groups.
Instruct and advise support staff on changes in policies, procedures, or working standards.
Assist in the training and orientation of Patient Service Representatives and/or Patient Account Representatives.
Perform all aspects of unit-specific tasks to ensure all tasks of the revenue cycle are completed.
Maintain accurate provider schedules in the computer system.
Complex decision-making and problem resolution.
Maintain accurate provider schedules in the computer system.
Resolve complex billing issues.
Assist with performance monitoring and evaluations, interviewing, hiring,
discipline, and termination decisions.
Oversee and complete various department-specific projects. Perform supervisory functions necessary to maintain daily operations.
Provide leadership role to staff members utilizing knowledge gained through experience.
Monitor daily workflow and production, adjusting priorities, requesting temporary help, adjusting schedules, and time off requests, as
necessary.
Review/audit contracted collection agencies for appropriate collections.
Develop, coordinate, and maintain daily staffing schedules to ensure the
appropriate level of unit coverage and continuity of care.
Monitor time and attendance in alignment with MU Health Care policies and
practices, ensuring accuracy of records and timely submittal/approval for
payroll purposes.
May complete unit/department-specific duties and expectations as outlined in department documents.
REQUIRED QUALIFICATIONS
High school diploma or an equivalent combination of education and experience from which comparable knowledge, skills and abilities can be acquired.
Four (4) years of customer service and or clerical experience. Education may be substituted in lieu of experience.
PREFERRED QUALIFICATIONS
Supervisory experience.
Additional license/certification requirements as determined by the hiring department.
PHYSICAL DEMANDS
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job; however, completion of these duties is a measure of successful performance. Employees of this job classification are subject to performance reviews. Basic function, responsibilities and characteristics duties may change at any time with or without notice.
Equal Employment Opportunity
The University of Missouri is an Equal Opportunity Employer.
The University of Missouri is an Equal Opportunity Employer. https://www.umsystem.edu/ums/hr/eeo
Salary : $19 - $30
