What are the responsibilities and job description for the PATIENT FINANCIAL ADVOCATE: MULTIPLE SHIFTS AVAILABLE position at MU Health?
SHIFTS AVAILABLE :
- Tuesday through Friday, 10am to 8 : 30pm
- Saturday through Tuesday, 10am to 8 : 30pm
- Monday through Friday, 9am to 5 : 30pm
DEPARTMENT : Financial Counseling Service
WORK LOCATION : University Hospital
SALARY RANGE : $19.15 - $30.23
ABOUT MU HEALTH CARE :
MU Health Care is a growing academic health system in mid-Missouri comprised of multiple hospitals - including the region's only Level 1 Trauma Center and region's only Children's Hospital - and over 50 specialty clinics located throughout the region.
As an MU Health Care employee, you'll be part of an exceptional team committed to our mission of saving and improving lives. Our core values of inclusion, respect, service, discovery, responsibility and excellence foster a collaborative work environment where you can grow your career.
Learn more about MU Health Care. Learn more about living in Columbia, MO.
BASIC FUNCTION AND RESPONSIBILITY
Assist patients and consumers in identifying state, federal, and additional financial assistance programs available to support their healthcare needs. Assist consumers both insured and uninsured in understanding their expected out of pocket costs through price estimation and transparency.
ESSENTIAL FUNCTIONS :
Provide consumers and patients with price estimates for potential or scheduled services
Screen and enroll patients in applicable state and federal health insurance plans and assistance programs available to them such as Missouri Medicaid, Show Me Healthy Woman, etc.
Determine level of patient liability by using appropriate systems, data, and working with clinical staff and physicians as necessary to advise patient on financial obligations to secure prepayment for care.
Interview and screen patients at the bedside in addition to via phone for both scheduled and unscheduled admissions which includes multiple facility support across the health system
Inform patients of MU Health's Financial Assistance program, screen, and approve application as appropriate.
Maintain adequate and current knowledge of State of Missouri Medicaid programs and qualifiers.
Work closely with outside agencies and department such as State of Missouri Family Support Division, any partnered vendors, and all internal clinical departments.
KNOWLEDGE, SKILLS & ABILITIES :
Experience with healthcare insurance and understanding of healthcare benefits types such as copays, deductible, and co-insurance is preferred. Background with state health insurance programs also preferred but not required.
EMPLOYEE BENEFITS
See a comprehensive list of benefits here . REQUIRED QUALIFICATIONS
Experience in healthcare, finance, patient accounts, social services, or financial assistance programs or two (2) years of college or an equivalent combination of education and experience from which comparable knowledge, skills and abilities can be acquired.
PREFERRED QUALIFICATIONS
Bachelor's degree. Knowledge of state support programs for the indigent. Additional license / certification requirements as determined by the hiring department.
PHYSICAL DEMANDS :
The physical demands described here are representative of those that must be met with or without reasonable accommodation. The performance of these physical demands is an essential function of the job. The employee may be required ambulate, remain in a stationary position, and position self to reach and / or move objects above the shoulders and below the knees. The employee may be required to move objects up to 10 lbs.
PERFORMANCE EXPECTATIONS :
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job; however, completion of these duties is a measure of successful performance. Employees of this job classification are subject to performance reviews. Basic function, responsibilities and characteristicsduties may change at any time with or without notice.
SAFETY SENSITIVE STATUS :
This position is considered safety sensitive. This document is a general description of typical job duties, responsibilities and qualifications of employees holding the associated job title. Additional duties, specific qualifications and work emphasis may vary between individual positions. Equal Opportunity Employer
The University of Missouri System is an Equal Opportunity Employer. Equal Opportunity is and shall be provided for all employees and applicants for employment on the basis of their demonstrated ability and competence without unlawful discrimination on the basis of their race, color, national origin, ancestry, religion, sex, pregnancy, sexual orientation, gender identity, gender expression, age, disability, or protected veteran status, or any other status protected by applicable state or federal law. This policy applies to all employment decisions including, but not limited to, recruiting, hiring, training, promotions, pay practices, benefits, disciplinary actions and terminations. For more information, visit
All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, religion, sex, pregnancy, sexual orientation, gender identity, gender expression, age, disability, or protected veteran status, or any other status protected by applicable state or federal law.
Salary : $19 - $30
