What are the responsibilities and job description for the WELCOME INFORMATION DESK position at MU Health?
Shift : Monday - Friday, 8 : 30am - 5 : 00pm
Department : Environmental Services
Compensation :
- Base Pay Range : $14.00 - $21.18, based on experience
ABOUT THE JOB
The Welcome Desk Associate will promote an environment of exemplary customer service through interactions with patients, family members, and staff. Deliver a welcoming first impression to those entering the facilities by responding to questions, providing information, and providing directions to hospital locations. Must be able to maintain strict confidentiality of patient information. Take ownership of the overall appearance of hospital entrances. Ensure anyone entering MU Health Care facilities follows visitor and safety guidelines.
ABOUT MU HEALTH CARE
MU Health Care is a growing academic health system in mid-Missouri comprised of multiple hospitals - including the region's only Level 1 Trauma Center and region's only Children's Hospital - and over 90 specialty clinics located throughout the region.
As an MU Health Care employee, you'll be part of an exceptional team committed to our mission of saving and improving lives. Our core values of inclusion, respect, service, discovery, responsibility and excellence foster a collaborative work environment where you can grow your career.
Learn more about MU Health Care.
Learn more about living in mid-Missouri.
EMPLOYEE BENEFITS
DETAILED JOB DESCRIPTION
Cordially greet visitors and patients upon arrival.
Ascertain patients' and or visitors' needs, answer questions, give directions, and assist them accordingly to obtain wheelchairs or other services as needed.
Escort, transport, and assist patients / visitors who need help to their destination within the hospital.
Help patients and visitors with taxis / rideshare or other transportation needs, hotels, restaurants, local events and attractions, and access to the internet.
Manage visitor and patient safety guidelines at facility entrances.
Build positive relationships with hospital leadership, physicians, nurses, and staff.
Complete employee, vendor, and visitor verification processes and issue identification badges per facility policies.
Assist vendors as needed.
May complete unit / department specific duties as outlined in department documents. REQUIRED QUALIFICATIONS
Two (2) years of experience interacting with the public. Education may be used in lieu of work experience.
PREFERRED QUALIFICATIONS
Additional license / certification requirements as determined by the hiring department.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met with or without reasonable accommodation. The performance of these physical demands is an essential function of the job. The employee may be required ambulate, remain in a stationary position and position self to reach and / or move objects above the shoulders and below the knees. The employee may be required to move objects up to 10 lbs. Equal Opportunity Employer
The University of Missouri System is an Equal Opportunity Employer. Equal Opportunity is and shall be provided for all employees and applicants for employment on the basis of their demonstrated ability and competence without unlawful discrimination on the basis of their race, color, national origin, ancestry, religion, sex, pregnancy, sexual orientation, gender identity, gender expression, age, disability, or protected veteran status, or any other status protected by applicable state or federal law. This policy applies to all employment decisions including, but not limited to, recruiting, hiring, training, promotions, pay practices, benefits, disciplinary actions and terminations. For more information, visit https : / / www.umsystem.edu / ums / hr / eeo.
All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, religion, sex, pregnancy, sexual orientation, gender identity, gender expression, age, disability, or protected veteran status, or any other status protected by applicable state or federal law. Learn More
Salary : $14 - $21
